HR Operations Manager

Job Title

HR Operations Manager

Job Description

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

 

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

 

Join us at IG – the future gets built here.

What you will do:

• Lead and develop the HR Operations Team, taking full ownership of team output — when you assign work, you follow it through to completion and report back proactively, without needing to be chased for status
• Own workload and priorities across all channels (case management tool, mailboxes, Workday), and ensure every task assigned to a specialist is executed to completion — closing the current gap where this isn't consistently happening
• When a deadline is at risk, flag it early with a clear reason and a proposed revised date — rather than missing it silently or absorbing the work yourself to cover the gap
• Rebuild engagement and energy in a team currently carrying a heavy, sustained workload and backlog — through visible prioritisation, recognition, and practical relief of pressure, not just messaging
• Ensure high quality of core HR processes delivery – data accuracy, timeliness, documents and administration as per agreed SLAs
• Ramp up quickly on IG's systems, processes and ways of working, to a level where you can credibly support and unblock the team — not learn alongside them
• Focus on process improvements, simplification, effectiveness, automation and productivity of the HR Operations Team
• Create reports and presentations for senior leadership on HR trends and patterns; provide recommendations for improving the employee experience based on the findings
• Act as the escalation point for complex, sensitive or unresolved queries that specialists can't close, and coach the team to handle a higher bar of cases independently over time
• Mentor team members, with a focus on continuous improvement and career development
• Represent the voice of employees, managers and stakeholders to senior leadership when necessary

Who you are:

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you're inspired by our way of working and can bring something new to our team of top-notch people, then you'll find a home here.

We are looking for someone who has:

• Experience leading HR Operations teams of meaningful size (8–10+), preferably in a global organisation
• A demonstrated track record of reliable follow-through — can give a concrete example of owning a deliverable end-to-end and proactively reporting completion, without prompting
• Experience proactively renegotiating deadlines — a real example of flagging a timeline risk early with a reasoned alternative, rather than missing it or quietly overworking to hit it
• A track record of re-engaging a fatigued or overloaded team — specific example of measurably lifting morale/output under sustained high workload, not just running engagement surveys
• Ability to hold specialists accountable for completing assigned work, with a clear approach to catching and closing gaps in execution
• Fast learner who can demonstrate quickly getting up to speed on new systems/processes in past roles, ideally with an example of doing this within weeks rather than months
• Proven success in process and user experience improvements
• Experience with HRIS and HR case management systems – practical experience with Workday as an asset
• Fluent English – written and verbal communication
• Able to effectively assess and resolve complex issues and set priorities
• Self-motivated and proactive in taking on challenges and with natural interest in learning new things

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Home office equipment reimbursement   
• Performance relate bonus 
• Private medical cover for you and your family/partner (Medicover) 
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)  
• Life insurance (Generali)  
• LinkedIn Learning platform free access 
• Share Plans for Employees 
• Well-being events as well as Employee Assistance Programme 
• Summer picnic, New Year party and other social events   
• Three additional days off a year - one to celebrate your Birthday and two for voluntary work 
• App-based parking spots booking system 
• Stretching sessions 

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

Number of openings

0