Account Manager

Company Description

 

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.

 

We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media. 

 

Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.

 

Digitas. Experience the power of connection.

 

Our CommitmentDigitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Job Description

We are hiring an Account Manager to join a collaborative, high-performing CRM team working with PayPal in the UK. This role sits at the heart of creativity, data and technology—helping shape meaningful, connected experiences for customers. You’ll play a key role in delivering impactful CRM campaigns while building strong relationships with clients and teams alike. If you enjoy blending organisation, communication and problem-solving to deliver great work, this could be the perfect next step.

Responsibilities

• Own day-to-day client communication, building trusted relationships and guiding projects from brief through to delivery
• Translate client needs into clear, actionable briefs that support effective campaign development
• Collaborate with internal teams to deliver CRM campaigns across email, website, app and push channels
• Manage timelines, priorities and workflows to ensure projects are delivered on time and to a high standard
• Review and coordinate feedback, helping teams refine work and maintain quality across deliverables
• Support reporting, status updates and documentation to ensure visibility and alignment across stakeholders
• Anticipate risks or bottlenecks early and propose practical solutions to keep work progressing smoothly

Qualifications

• Experience supporting or managing client relationships, ideally within CRM or marketing
• Strong organisational skills with the ability to manage multiple priorities effectively
• Clear and confident communication, both written and verbal
• A collaborative mindset, with the ability to work across teams and build positive working relationships
• Attention to detail and a commitment to delivering high-quality work
• Problem-solving approach, with the confidence to suggest improvements and challenge constructively
• An interest in digital marketing, CRM strategy and customer experience

Additional Information

Digitas offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

 

📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

 

Publicis Groupe works primarily from the office or our clients' office four days per week.

 

At Digitas, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. 

 

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

 

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

 

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