Contract Manager

  Staff leadership and performance management

• Develop/implement departmental manpower structures and leads/direct departmental teams towardsgoal achievement.
• Develop/implement/communicate performance targets/ measures/ standards/ outcomes to staff.
• Implement communication strategies to ensure effective communication of relevant information andinvolvement of staff.
• Manage performance through counselling, training, and corrective action.
• Manage disputes/ grievances/ changes in accordance with procedures and accepted practices.
• Monitor processes and implement/maintain/improve procedures/systems to ensure effective andefficient process/variability control.
• Ensure implementation HR/SHE/QA policies and procedures.
• Manage contract profitability.
• Manage WIP via controllers – Follow up on Breakdowns, assist controllers
• Service handovers on new machine delivery with sales
• Follow up on load testing repairs
• Weekly vehicle checks
• Follow up on emails and WhatsApp’sProject execution
• Management of KZN maintenance contract profitability to set targets or beyond
• Management of revenue streams maintenance related
• Maximise excess hour recovery
• Manage load tests and ensure 100% compliance at all times
• Manage servicing of all equipment and ensure compliance at all times.
• Communicate for quoting on additional work required as applicable, from the job cards/service reportsafter every service and repair has been carried out
• Tracks analyse and report metrics or client service levels
• Ensure customer satisfaction
• Carry out random inspections on customer’s equipment after service and repairs have been completed– check up on technician work quality and difficult repairs
• Manage the quality of work in the field and maximise levels of customer satisfaction
• Monthly fleet reports where required
• Ensure compliance of support delivery and case resolution with stated service level agreements (SLA’s) 

• Submitting weekly reports accurately and on time
• Servicing of maintenance and chargeable customers – Liaise with customers as required and ensureeffective customer feedback communication processes.
• Liaise with customers as required and ensure effective customer feedback communication processes.
• Ensure systems and procedures are in place to document contractual issues and manage contractualdocumentation effectively and efficiently.
• Ensure variances in scope during project delivery are dealt with in accordance with an agreed procedureand company objectives are met.
• Lead and direct all the major contracts under the service of support area.Business strategy/planning/budgeting

• Coordinate development of departmental business plan and budget.
• Develop performance targets and monitors progress/takes corrective action where required.
• Receive monthly costs, analysis variances, reports against variances and takes corrective action.
• Advise management on new developments and opportunities and contribute to the formulation ofbusiness strategies and policies.
• Complete and submit reports as required.Requirements:

• A trade-related qualification.
• At least 5 years’ experience in forklift industry
• Firm knowledge of company policies and procedures
• Track record with customer retention and major accounts
• Appropriate Business Administration qualification.
• Computer literate – Microsoft programs
• A solid capital equipment servicing background with experience on senior management level.
• Must have experience in Service Management, working specifically on Industrial Equipment.
• Decision making ability.
• Ability to balance strategic and operational involvement.
• Strong staff management skills.
• Hands on approach as required.Remuneration:

• Market related, depending on experience NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. All applications (complete CV) must be submitted no later than close of business on Friday,10 October 2025. Email: [email protected] Ref: GLTD 09/25/210 The Goscor Group believes in transparency in the recruitment process, as we believe that this benefits both the applicant and the broader Group. So please note that reference checks will be performed on all applicants currently employed anywhere within Goscor / Bud should they apply for this role. These checks will be performed solely at management’s discretion and are likely to involve discussions with you direct line manager and / or other management (where relevant / necessary) Should you not consent to this, Goscor reserves the right to not take your application further. The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status.

Reg No: 1961/000989/07 | VAT No: 4130209093 | Directors: CA Oates, BP Owen, F Otto

Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.