SENIOR KEY ACCOUNT MANAGER

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

SENIOR KEY ACCOUNT MANAGER

Location: Malle, Belgium | Contract: Full time, permanent

People leader: Erik Laurens | Direct reports: 2 | Function: Sales

Overview:

We are looking for an experienced Senior Key Account Manager to lead the Delhaize and Colruyt business for Ecover and Method. You own the customer strategy, P&L and long-term growth plan for both accounts, and turn that plan into clear priorities and strong execution.

Based in Malle, you report to the FBNL Country Leader and lead two direct reports. You work closely with category, brand, product development, operations, supply chain and finance. We are looking for someone who thinks ahead, makes clear choices and is equally happy getting into the detail to move things forward.

Responsibilities:

·       Own Delhaize and Colruyt end to end. Set the customer strategy, budget and full P&L for both accounts, and deliver net sales, margin, volume and profitable growth.

·       Lead the annual negotiations. Own joint business plans, commercial terms, pricing, assortment and promotional agreements, while protecting long-term value for both LSB and the customer.

·       Build strong customer relationships. Work confidently with buyers, category teams and senior stakeholders, understand how both customers operate and turn that knowledge into opportunities.

·       Turn insight into growth. Use customer knowledge and consumer insight to grow distribution, visibility, rate of sale and profitability across existing and new products. You are comfortable working directly with Nielsen data and translating it into action.

·       Manage promotions and trade investment. Choose the right moments and mechanics, track performance and keep improving return on investment.

·       Keep planning and execution on track. Build a reliable bottom-up plan and work closely with supply chain and finance on forecasting, risks, opportunities and delivery of the monthly plan.

·       Lead and develop your team. Give your two direct reports, a junior account manager and a sales support team member, clear direction, regular coaching and the space to take ownership and grow.

·       Bring the right teams together. Align category, brand, product development, operations, supply chain and finance behind the customer agenda, and be a strong ambassador for Ecover, Method and the LSB values.

Superpowers you'll bring:

·       At least 5 years of key account management experience in Belgian FMCG, with full responsibility for at least one of the three largest retail accounts in Belgium. This is an absolute requirement.

·       Hands-on experience managing Colruyt and/or Delhaize is also required.

·       Strong P&L ownership, including annual negotiations, pricing, joint business planning, promotions and trade investment.

·       Proven experience leading, coaching and developing people.

·       Fluent Dutch and English. French is a plus.

·       A strong understanding of the Belgian retail market and how large retailers make decisions and negotiate.

·       Commercially sharp and confident with numbers. You use data to make choices, challenge assumptions and spot growth opportunities.

·       A clear and credible communicator who can influence senior stakeholders and build strong customer stories.

·       Strong Excel and PowerPoint skills, with the ability to turn analysis into clear plans and presentations. Experience working with Anaplan is a plus.

·       A self-starter with pace and resilience. You move things forward and stay calm under pressure.

How you'll make a difference:

·       You think like an owner. You take responsibility for the full result and follow through.

·       You lead with clarity and trust. You set a high bar, give honest feedback and help others succeed.

·       You balance strategy with action. You can set the direction and still roll up your sleeves when needed.

·       You challenge constructively. You bring solutions, build momentum and get people moving together.

Get to know us:

We are the people behind method + Ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all. 

Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves. 

Alongside our friends Mrs. Meyer’s clean day and babyganics in the US, we are collectively known as Lifestyle Brands and are part of the SC Johnson family. 

Application:

Submit your application today here.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering our ambition of a clean world revolution!

It’s a big, beautiful, colourful world out there and we should celebrate that. That’s why we’re working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

We advertise all our roles on Evenbreak, the specialist job board for disabled candidates. If you have a disability or a long-term health condition and would like support in applying for any of our vacancies, please visit their Career Hive – careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at https://hive.evenbreak.co.uk.   

We are happy to adjust our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you!

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.