Business Process Expert - Travel & Expenses

Job Title

Business Process Expert - Travel & Expenses

Job Description

Job Responsibilities:

The Business Process Expert is responsible for ensuring best-in-class Philips’ business capabilities within the Travel & Expenses (T&E) domain, with full accountability for the design, governance, and continuous improvement of the end-to-end travel expense process. This includes expense submission, audit, settlement, and compliance with the global travel policy and internal control framework.

The role requires deep expertise in SAP Concur and strong understanding of SAP ERP integrations and related upstream/downstream systems, ensuring seamless data flow, system integrity, and compliant execution of T&E processes.

The BPE is responsible for designing and maintaining detailed end-to-end process flows, driving standardization, simplification, and harmonization across regions.

With a strong continuous improvement and simplification mindset, the role applies industry best practices (e.g., Lean, Six Sigma, Agile) to enhance process efficiency, strengthen controls, and improve employee experience. The BPE actively identifies optimization opportunities, including automation and digitalization within the T&E landscape.

The role plays a key part in governance and change management by:

• Coordinating and aligning with IT development teams on system enhancements and integrations
• Defining, reviewing, and approving business requirements
• Ensuring high-quality execution and validation of System Integration Testing (SIT)
• Maintaining strict attention to detail to ensure compliance with audit and control requirements

In addition, the BPE is responsible for enabling operational excellence by training and supporting operational teams, ensuring consistent understanding and execution of T&E processes, policies, and tools.

The role also requires solid knowledge of automated T&E audit solutions (e.g., AI-driven audit tools) and their application in strengthening compliance and control effectiveness.

• Contributes in defining a wide range of moderate complexity business capability that represents voice of customer, Business Units, Regions, Functions, regulators, and other key stakeholders for both shared and standard processes and in defining the minimum standard for a process and hand-over strategy to BUs/Regions for guided flexible processes.
• Provides guidance in creating Fit-For-Purpose E2E moderate complexity process by modelling in the Process Framework and ensures alignment with the supporting IT applications, data model and job families incl. relevant process KPI’s and compliance controls for standard and shared processes.
• Provides support in designing the minimum level of standard for a process and hand-over to BUs/Regions, including Process Guardrails for guided flexible processes.
• Works closely with the product owners and Local Process Owner/Expert (LPO/E) to ensure the design is accurately reflected in the IT solutions.
• Contributes to IT solution development projects and in software validation process, developing testing scenarios as part of UAT and validation (as appropriate) to ensure the business capabilities can be executed by the target user group.
• Handles change management, business go-live readiness (including trainings) and Process readiness in local MS/QMS during the deploy phase for standard and shared processes, monitoring of the capability during deployment particularly as part of lead deployment to ensure all elements of the design work as expected and incorporate feedback into the capability and training design before mass deployment.
• Aids in ensuring deployment of minimum level of standard processes to BU/Region, including process guardrails for guided flexible processes.
• Assists in establishing an accurate capability performance and adoption reporting in their domain, with reference to relevant targets.
• Provides support in applying industry best practices such as Lean, Six Sigma, or Agile to enhance efficiency of business capabilities.
• Helps to capture learnings and actively shares success within community.

Minimum required Education:
Bachelor's / Master's Degree in Business Administration, Finance, Operations, Engineering or equivalent.

Minimum required Experience:
Experience in applicable functional domain, in combination with Project Management, Change Management, Lean Manufacturing.

Preferred Experience:

• Experience in a T&E-related Business Process Expert, or IT Development or T&E leadership role (including end to end coordination of Travel & Expenses operations and problem solving)
• Strong expertise in SAP Concur and understanding of integrations with SAP ERP and related systems
• Experience working with automated T&E audit/monitoring tools
• Strong stakeholder management skills, including coordination with IT development teams, Business Team and senior stakeholders
• High level of attention to detail, particularly in reviewing requirements and approving testing outcomes
• Experience in T&E IT development or system implementation is considered an asset
• Experience in designing end-to-end process flows and driving process improvements is considered as an asset

Preferred Certification:
Lean Six Sigma

Preferred Skills:
• Business Acumen
• KPI Monitoring and Reporting
• Data Management
• Regulatory Compliance
• Stakeholder Management
• Continuous Improvement
• Project Management
• Training Delivery
• Change Management
• Process Management
• Systems Integration
• Technical Acumen

IT project management

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.