Customer Service Executive

Job Purpose:  

Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.

Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.

Responsibilities:

• Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements
• Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
• Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes
• Highlight and help to address root cause issues relating to after sales management queries
• To promote the use of TD SYNNEX’s E Business customer service tools
• Support other team members to achieve goals and maintain a strong team work ethos
• To support the business by following all company policies and procedures and working to the TD SYNNEX shared values
• Other ad hoc duties as required from time to time.

Knowledge Skills and Experience

• Prior experience of business and customer services processes. 
• Track record of working successfully in a team environment
• Attention to detail
• Customer focused
• Excellent customer relations skills
• Excellent communication skills
• Excellent organisation skills
• Effective time management and prioritising skills
• SAP R3 (preferable)
• Working knowledge of Excel and Word an advantage

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!