Experienced Team Leader | Enterprise Managed Services

Job Description & Summary

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.  

As a Team Leader, you will manage a team of 10–15 accountants delivering finance operations services (AP/AR/GL). You will ensure high performance against SLA and quality targets, develop people, and drive continuous improvement in a fast-paced, client-facing environment.

We are looking for:

Experienced Team Leader

Your future role: 

• Lead day-to-day operations for AP/AR/GL processes and ensure timely, accurate delivery against agreed SLAs/KPIs (e.g., timeliness, backlog, accuracy, month-end closing deadlines).

• Plan and allocate work effectively to ensure optimal resource utilization and balanced workload across the team.

• Set clear targets, track performance, address risks early, and escalate blockers impacting service delivery.

• Manage and develop team members through regular 1:1s, coaching, goal setting, and performance reviews.

• Provide clear, timely feedback on behavior, performance, and quality of deliverables; address underperformance when needed.

• Support recruitment, onboarding, engagement, and retention in cooperation with HR/Talent Acquisition.

• Ensure adherence to policies, procedures, and internal controls; promote a strong compliance mindset.

• Drive consistent application of best practices and standard ways of working.

• Communicate effectively with internal stakeholders and clients; present operational status, risks, and improvement proposals.

• Identify improvement opportunities (process, tools, automation) and support implementation with other Team Leaders/SMEs.

• Coaching and motivating the team.

• Fostering high performing culture and PwC values. 

Apply if you have:

• 7+ years of experience in finance operations (AP/AR/GL) or related accounting processes.

• 3–5+ years of experience leading teams (people management, performance management, coaching).

• Strong organizational skills, prioritization, and ability to manage deadlines in a KPI-driven environment.

• Strong communication and stakeholder management skills, including client communication.

• University degree in finance/accounting/economics (or equivalent experience).

• Experience with ERP systems (e.g., SAP/Oracle) and process improvement methodologies (Lean/Six Sigma).

• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation).

By joining us you gain: 

• Work flexibility - hybrid working model (2 days from the office), flexible start of the day, workation, sabbatical leave, 

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker, 

• Grow beyond Operations - Working at PwC provides you with extensive experience and well-planned career paths tailored to your ambitions, which is supported by Internal Marketplace (e.g.:Internal recruitment, flexible career paths, reskilling programs, training sessions), 

• Wide medical and wellbeing program - medical care package, coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 

• 3 paid hours for volunteering per month,   

• Additional paid Birthday Day off, 

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us. 

Recruitment process:

• Submit your resume, 

• Have a short phone conversation with our Recruiter, 

• Let's get to know each other better during two rounds of interviews. 

If you are interested in this position, please send us your CV in English. 

If you have additional questions, please contact us: [email protected] 
Please note that we do not collect resumes in our inbox. 

Your personal data will be processed for recruitment purposes by PwC Advisory sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy. 

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