Manager of Business Operations/Cash Analytics

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation’s central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service.

Manager of Business Operations/Cash Analytics

The Impact of Your Work

At the SF Fed, your work directly affects every American's financial well-being. You'll be at the forefront of innovation, helping safeguard our nation's currency and ensuring economic stability across the western region.

The Role

We're seeking a Manager for District Cash Services - District Cash Support to lead our cash data analytics, currency and coin model management, capacity planning, management information systems (MIS), and innovation initiatives. You'll drive strategic business decisions for cash operations and champion innovative solutions across the Federal Reserve System. You will encourage adoption of modern analytical tools at Reserve Banks nationwide.

Who We're Looking For

The ideal candidate is an accomplished people leader with experience managing diverse analytical teams, influencing cross-functional partners, and driving continuous improvement. You're an exceptional communicator who sets high standards, thrives in dynamic environments, and excels at solving both complex and everyday challenges.

Key Responsibilities

Analytics & Operations

• Deliver comprehensive data, analysis, and metrics to support cash operations management
• Provide strategic vision for project management, personnel development, and currency/coin operations
• Maintain team agility to adapt strategies based on evolving circumstances and new information

Collaboration & Influence

• Partner effectively alongside the Compliance team as well as Cash Operations plus other SF Fed departments including Facilities Management, Data Insights + Analytics, Legal, Police Services, IT, People + Culture, Audit, Financial Management, and FedCash Services
• Build policies and guidelines for analytics, innovation, inventory management, and technical improvements across teams, SF Fed, and the broader System
• Advocate for District Cash Services through the FedCash Services District Liaison channel

Leadership & Team Development

• Lead recruiting, hiring, providing mentorship, and professional development for direct reports, including senior individual contributors, specialists, and interns
• Manage performance planning, succession planning, compensation decisions, and when necessary, terminations
• Define team goals, strategies, and objectives aligned with District Cash Services, SF Fed, and System priorities
• Develop departmental functional strategy and tactical plans

Strategic Oversight

• Support access management, vendor management, supplier diversity, and information security initiatives
• Monitor industry trends and cash-related policy changes, providing recommendations to executive leadership and System collaborators

Required Qualifications

• Typically, 7+ years of relevant work experience in a fast paced, highly regulated operations environment.
• Typically, 5+ years of experience in managing or leading teams
• Bachelor's degree or equivalent work experience
• Energetic, service-oriented approach
• Strong problem-solving and analytical capabilities
• Excellent verbal and written communication skills
• Proven ability to make sound independent decisions under pressure
• Track record of prioritizing, leading, and implementing process improvement initiatives
• Experience analyzing and reporting complex data to inform strategic business decisions
• Advanced proficiency in MS Office Suite
• Experience with bank cash operations is required

Preferred Qualifications

• Leadership experience with strategic influence across multiple business divisions
• Knowledge of and curiosity about emerging technologies (Cloud, AI, RPA, etc.)
• Proficiency in visualization software (Tableau, Power BI)
• Programming experience (R, Python, etc.)
• Advanced skills in MS Power Automate, SQL, or database management

What We Offer

• Competitive compensation with performance-based bonus plan
• Comprehensive benefits: health, dental, vision insurance, plus self-care and mindfulness resources
• Strong retirement program: pension plan and 401(k)-style program with employer matching
• Flexible time off: vacation, personal/family care, and even pet care—we value work/life harmony
• Career development: tuition reimbursement for undergraduate, graduate degrees, and professional certifications
• Volunteer time off to support causes you care about

Base Salary Range: Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.

San Francisco:  Min $133,300 - $212,800

Los Angeles: $121,200 - $193,700

Seattle: $120,000 - $191,600

Phoenix: $106,600 - $170,200

Salt Lake City: $106,600 - $168,200

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Operations Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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