Case Management and Programming Supervisor

Description

Applications accepted on an ongoing basis until position is filled.

Case Management and Programming Supervisor- 48th Ave

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. 

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:

A Case Management and Programming Supervisor at Catholic Charities: 

• Applies appropriate trauma-informed techniques and standards in program development and service delivery. 
• Works collaboratively with Women’s Emergency Shelter Leadership to uphold and implement program vision, goal development, program oversight, and community relationships. 
• Model and ensure compliance of all policies, procedures, and best practices.  
• Works collaboratively with Women’s Emergency Shelter Associate Director of Case Management and Programming to ensure coordination of staff development and competencies.
• Provides new employees orientation, training, and on-the-job training as outlined by Women’s Emergency Services’ training plans.  
• Collects and provides accurate and timely statistical data to meet reporting requirements, goals, and outcomes. 
• Provides input for performance measurements, monitors performance measurements, and recommends program or process improvements. 
• Maintains professional ties with service and programming providers by ensuring a positive experience while providing services within the shelter. 
• Ensure direct reports are performing comprehensive assessments of shelter participants within established guidelines through interviewing, record review, and other appropriate auditing methods.??? 
• Ensure direct reports are appropriately determining the necessary level of intervention by evaluating shelter participant data.?? 
• Ensure direct reports are developing, implementing, and modifying service plans with shelter participants.  
• Ensure direct reports are monitoring and assessing shelter participant progress towards identified goals and service plans.  
• Ensure direct reports maintain accurate and up-to-date case records and documentation. 
• Provide regular auditing to ensure consistency, documentation standards are being met, and service delivery equity.   
• If necessary, provide direct case management to individuals during periods of transition to ensure continuity of service delivery within the shelters.
• Provides and models crisis intervention and supportive services to assist shelter participant(s) in reaching their own goals. 
• Completes necessary administrative duties (paperwork, etc.) timely and accurately. 
• On-call for consultation and intervention after hours and on weekends. 
• Provides physical presence at both Smith Road and 48th Avenue shelter locations as determined by the Associate Director of Case Management and Programming. 
• Promotes and adheres to Catholic Charities’ vision, mission, values, and Code of Ethics. 
• Models Catholic Charities’ commitment to treating all persons with respect and dignity. 
• Uses creativity and innovation in program development and service delivery. 
• Maintains confidentiality of client and agency information. 
• Regular and predictable attendance. 

Requirements

QUALIFICATIONS

• Minimum two years' experience in managing low-barrier shelters and programs in a trauma informed Agency.
• Preferred to have generalist knowledge operation functions within a shelter environment.
• Generalist knowledgeable about the operations of a low-barrier, trauma-informed drop-in emergency shelter, and how these responsibilities are specifically distinguishable from a residential or transitional housing program.
• Preferred demonstrated experience in supervision in a case and crisis management environment.
• Preferred understanding of agile project management.
• Ability to work effectively within the framework of Catholic teachings.
• Strong organizational, communication, interpersonal and presentation skills.
• Ability to effectively lead and motivate staff through application of Agency values.
• Intermediate to advanced knowledge of computers to input information, maintain client and program data, create and generate reports, and create communications.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Bilingual English/Spanish preferred.
• EDUCATION and/or EXPERIENCE
• Master’s degreeMinim in Social Work (MSW) or assigned specialty area from accredited university and two years’ experience in a related human services, homeless, mental health or substance abuse field; or Bachelor's degree (BA/BS) in Social Work or assigned specialty area from accredited college or university and three years’ experience in a related human services, homeless, mental health or substance abuse field; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel: Minimal within local area.
• Noise: The noise level in the work environment is usually moderate.

OTHER

• Equipment Used: General office, equipment and materials involved in the operations of the building (HVAC, elevator, fire alarm, etc.).

COMPENSATION & BENEFITS:

Salary: $30.00 per hour. $1.00 bilingual differential. 

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. 

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: 

• Shift is Full Time 
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.) 
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave. 
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. 
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. 
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. 

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match. 

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you! 

We conduct background checks as part of our hiring process. Drug-Free Workplace 

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

EEO/AA