CLIENT SUPPORT COORDINATOR – Kitchener

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a Client Support Coordinator, you deliver high‑quality customer service to BDC clients while providing administrative and operational support to your team. BDC is the only bank dedicated exclusively to Canadian entrepreneurs, and your work contributes directly to the success of small and medium‑sized businesses across Canada. You support client‑facing activities, marketing initiatives, and internal processes in a collaborative, fast‑paced environment where you can be yourself at work.

CHALLENGES TO BE MET

In this role, you will:

• Support the development and management of a client portfolio by analyzing information to identify financing opportunities and contribute to value‑added solutions aligned with client needs.
• Coordinate and support marketing initiatives, including events, campaigns, and promotional activities, by preparing communications and providing on‑site logistical support.
• Manage multiple administrative and coordination projects simultaneously to support internal teams and business initiatives.
• Prepare client‑facing documents such as letters, proposals, and contracts, ensuring accuracy, compliance with established processes, and timely follow‑up.
• Maintain professional relationships with external organizations and contribute to promoting BDC financing services with influencers and prospective clients.
• Perform pre‑qualification, risk‑rating, and initial client interview activities related to BDC financing solutions, using financial and business information.

WHAT WE ARE LOOKING FOR

Required Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Proven experience in a customer service or client support role.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a multi‑tasking environment.
• Ability to take initiative, actively listen to clients, and identify potential sales or business opportunities.
• Ability to adapt to changing priorities and different client or business situations.
• Clear and concise thinking with attention to detail in document preparation and follow‑up.
• Excellent verbal and written communication skills in English.

Preferred Qualifications

• Previous experience in banking, financial services, or a related industry.
• Interest in entrepreneurship and supporting small and medium‑sized businesses.
• Working knowledge of financial pre‑qualification or risk assessment processes.
• Proficiency in French (verbal and written).

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.