Customer Quality Engineer

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What we offer:

Group Summary:

Join the Quality team of a modern automotive manufacturing company. We are looking for a Customer Quality Engineer who will serve as the main point of contact for customers regarding quality matters and play a key role in managing customer requirements, resolving complaints, and driving continuous product quality improvement.

What will you be responsible for?

• Communicating with customers and ensuring a clear understanding of their quality requirements and expectations.
• Building and maintaining strong long-term relationships with key customers.
• Monitoring product quality performance at customer locations and evaluating reported issues.
• Coordinating and leading activities related to customer complaints and quality concerns.
• Driving corrective and preventive action processes using methodologies such as 8D, 5 Why, Cause & Effect, and Is/Is Not analysis.
• Ensuring timely and effective closure of customer issues in cooperation with internal teams.
• Addressing technical quality-related requirements and customer inquiries.
• Managing customer portals and ensuring all required information is accurate and up to date.
• Participating in project and program team meetings.
• Preparing reports, analyses, and presentations for customers and internal stakeholders.
• Cooperating with Production, Process, and Project teams to support continuous quality improvement.

What are we looking for?

• Minimum 2 years of experience in Customer Quality, preferably in a manufacturing or automotive environment.
• Communicative level of English, both written and spoken.
• Knowledge of quality tools such as SPC, FMEA, PPAP, 8D, and Automotive Core Tools.
• Understanding of Quality Management Systems.
• Strong analytical and logical thinking skills.
• Ability to solve problems and make data-driven decisions.
• Excellent communication and presentation skills.
• Proactive, self-driven, and customer-focused approach.
• Ability to work effectively in an international environment.

It will be an advantage if you have:

• Experience communicating with OEM customers within the automotive industry.
• Experience working with customer portals and customer audits.
• Knowledge of IATF 16949 requirements and automotive quality standards.

Salary

Starting from €1,800 gross per month. The final compensation package will reflect the successful candidate's experience, competencies, and overall fit for the role.

Information for the job seeker: This position is being filled as a maternity/parental leave cover. While the role is initially offered on a fixed-term basis, there may be an opportunity for continued employment within the company following the employee's return, depending on business needs and available opportunities.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.