Senior Client Partner

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

We are currently seeking a Senior Client Partner to identify and develop business growth opportunities within an assigned portfolio of existing accounts, and ensure client satisfaction by cultivating strong, trust-based client relationships.

Responsibilities:

Account Planning & Development

• Gather client and market intelligence: industry trends, competitor activities, client business and technology strategies.
• Support CSL to create and maintain account development plans, stakeholder maps, white space analyses, and growth strategies.
• Support CSL leader in definition of  tactics and goals to align organizational responsibility for achieving results.

Client Relationship Management

• Build and maintain deep, trust-based relationships with key stakeholders focused on business development.
• Establish a regular meeting cadence; schedule and lead Business Reviews with relevant stakeholders.
• Identify and pursue up-sell/cross-sell opportunities within the existing portfolio.

Account Expansion & Sales

• Initiate meetings with new leaders via outreach, warm introductions, N-iX partnerships, and internal referrals.
• Qualify untapped client needs; introduce additional service lines and specialized expertise.
• Manage sales opportunities through all pipeline stages, engaging the appropriate pursuit teams.
• Lead preparation of pitch decks, RFIs, RFPs, and commercial offers; define win themes and deliver compelling pitches.
• Oversee contract negotiations; track SOW/PO/contract expiry dates and drive renewals.
• Maintain CRM accuracy; report on account status and development activities.

Client Satisfaction

• Manage CSAT survey participation, interpret results, and drive corrective action plans with delivery leaders.
• Proactively surface and resolve satisfaction issues; notify account team and direct manager.
• Secure cooperation disclosures and co-create case studies capturing client situation, N-iX solution, and results delivered.

Requirements:

Experience

• 5–7+ years in IT Services/Consulting (project-based solution selling, outsourcing/nearshoring)
• 2+ years in a Sales role within a service company.
• Previous practitioner experience in software and/or data engineering preferred
• Deep understanding of software development life cycles (SDLC), IT outsourcing models (T&M, Dedicated Team, Fixed Price), and commercial terms.

Language & Communication

• Fluent/Advanced English (US/Canada native-speaker standard).
• Strong written communication: compelling narrative, traceability from client pain to N-iX solution and value.

Other Requirements

• CRM experience (Salesforce, HubSpot, or similar).
• Proactive, outspoken communicator and presenter with high emotional intelligence.
• Disciplined, results-oriented; able to travel to USA and Canada for business.