Head of Agency Strategy & Operations

The Head of Agency Strategy & Operations is responsible for driving the strategic growth, performance, and operational effectiveness of the agency distribution business.

This role leads business planning, performance management, sales effectiveness, cohort development, and strategic initiatives to achieve sustainable growth and profitability.

Position Responsibilities:

• Develop and execute the agency's strategic business plan and long-term growth roadmap.
• Analyze market trends, business opportunities, and performance data to provide actionable recommendations.
• Establish and monitor sales, recruitment, productivity, and performance KPIs.
• Lead business performance reporting, MIS, financial analysis, and executive presentations.
• Drive agency growth through targeted recruitment, onboarding, and cohort development programs.
• Partner with Sales, Recruitment, Training, Marketing, and Digital teams to implement growth initiatives and campaigns.
• Oversee strategic projects and ensure timely delivery within scope and budget.
• Develop agent productivity and retention initiatives for key performance segments.
• Enhance business intelligence, reporting automation, and digital enablement capabilities.
• Create and execute communication and engagement strategies to support business objectives.
• Manage and develop the Strategy & Performance Management team.

Required Qualifications:

• 8+ years of experience in the insurance industry, including agency management and distribution leadership.
• Strong understanding of agency business strategy, sales management, recruitment, and performance management.
• Proven experience in business planning, financial management, and strategic execution.
• Advanced analytical and problem-solving skills with the ability to convert data into business insights.
• Strong project management and stakeholder management capabilities.
• Excellent communication, presentation, and leadership skills.
• Experience working across multiple functions to deliver business transformation initiatives.

Preferred Qualifications:

• Excellent communication and interpersonal skills
• Excellent analytical, problem solving and solutioning skills
• A capacity for constant learning from both success and failure
• Open to change and continuous improvement

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office