If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department: Secretary of State / Bureau of Motor Vehicles

Division: Title Services

Location: Augusta

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Grade: 21

Salary: $21.21 - $30.49

Closing Date: August 12, 2026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Vehicle Title Operations Supervisor in the Titles Division. As a Vehicle Title Operations Supervisor, you’ll oversee a team of employees guiding them in providing excellent customer service to the citizens of Maine. These critical services contribute to the operational and logistical functions of the titles division. Tasks that you will oversee can include the processing of titles, surface level customer assistance like title status and general questions to managing critical, high-impact programs in areas like abandoned vehicles, fraudulent documents, investigation cases, and registration suspensions. Your leadership will not only drive operational excellence but also inspire your team to continuously improve and rise to new challenges. You will be the catalyst for change, helping your team adapt to new processes and feedback, and ensuring their success in a demanding environment.

What We’re Looking For:

• Innovative Thinking: Proven ability to implement new programs, streamline processes, and bring forward-thinking solutions to complex challenges.
• Team Collaboration: A leader who builds strong, collaborative relationships across teams and creates an environment where employees feel valued and empowered to contribute to shared goals. 
• Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly convey complex information to both internal teams and external stakeholders. 
• Leadership Excellence: Experience leading teams with a strong track record of driving positive change and developing talent.
• Positive Workplace Culture: Commitment to creating a workplace environment where respect, transparency, and mutual support are central to the team’s success. 
• Adaptability and Resilience: Ability to respond to changing priorities with agility, making decisions that maintain service excellence and operational integrity

Key Competencies We Value:

•  Emotional Intelligence: A strong ability to connect with others, building trust and fostering collaboration across all levels of the organization.
• Problem Solving and Innovation: Comfort with navigating complex problems and leading teams to create practical, innovative solutions.
• Conflict Resolution & Feedback: Skilled in guiding teams through challenges and offering constructive, actionable feedback.
• Time Management: Expertise in balancing multiple projects and responsibilities effectively while maintaining high standards.
• Continuous Improvement: A mindset focused on continuous learning, both for yourself and your team, to drive positive changes across the Bureau.

In This Role You Will:

• Support and guide a team of Title staff, creating a work environment where each team member feels empowered to grow, contribute, and excel in managing vehicle title-related tasks, while fostering a mindset that embraces change and continuous improvement.
• Ensure operational success by overseeing key processes, fostering a collaborative culture across multiple BMV divisions with a focus on both operational efficiency and high levels of customer satisfaction.
• Collaborate on the future direction of our vehicle title programs by helping design, test, and implement initiatives that enhance service delivery, streamline processes, and ensure the team adapts to evolving needs and technologies.

Preference will be given to candidates who bring digital fluency and a process-improvement mindset: 

Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it. 

• Knowledge of motor vehicle law, rules, and regulations, especially in the context of title programs, registration suspensions, and other related areas.
• A proven track record of successfully managing high-performing teams, with a focus on fostering collaboration, accountability, professional growth, and supporting change management.
• Strong organizational skills with the ability to manage multiple complex tasks while maintaining attention to detail and ensuring timely outcomes
• Experience with modernizing work processes and leveraging technology to streamline operations and improve efficiency.
• Experience in managing difficult conversations, delivering unpopular news, and solving complex problems to improve service and meet public needs.

Minimum Qualifications:

Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)

Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.

The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Why Join Our Team?

We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leaves accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email [email protected]

Application Instructions:

To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application? Download one [HERE] or call 207-441-9993.

Submit paper applications, cover letter, and resume before the closing date to:

Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.