ASSISTANT, BILLING

GENERAL DESCRIPTION 

A Billing Clerk in a hospital is responsible for preparing, processing, and maintaining accurate patient billing records to ensure timely and correct reimbursement for medical services provided. The role supports hospital financial operations by coordinating billing activities, verifying charges, and liaising with patients, healthcare providers, insurance companies, and internal departments. 

The Billing Clerk ensures that all medical procedures, treatments, and services are accurately recorded, coded, and billed in compliance with hospital policies, insurance requirements, and applicable healthcare regulations. The position requires strong attention to detail, confidentiality, and the ability to work efficiently in a fast-paced healthcare environment. 

JOB DESCRIPTION 

• Receive charge forms from various wards/departments and key in inpatient charges into the system on daily basis.  

• Prepare debit note/credit note arising due to differences on final Guarantee Letter received from insurance company. 

• Verify patient information, treatment details, and billing documentation   

• Ensure charges are accurate entered into HITS system and supported by medical records   

• Submit bill with complete documentation to insurance companies or corporate payers to request Final Guarantee Letter.  

• Follow up on unpaid or rejected claims and resolve billing discrepancies.  

• Respond to patient inquiries regarding bills, charges, and payment arrangements.   

• Coordinate with medical staff, finance teams, and insurance providers.  

• To ensure all billing process done before submit bill to credit admin clerk for submission. Process takes 3 working days after receiving final Guarantee Letter from insurance.  

• Make constant and persistent reminder either written or through telephone are made without delay on refund and excess that need to be collected from patient.  

• Ensure the bill is allocated against payment on the same day as the patient is discharged.   

• Maintain accurate billing records and update hospital billing systems  

•  Ensure compliance with hospital policies, payer requirements, and healthcare regulations   

• Assist with audits, billing reports, and month-end financial processes  

• Filing of bills and supporting documents. 

• Any other duties and responsibilities as and when requested by superior and the Management. 

Education:  

• Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field 

Knowledge and Experiences: 

• Prior experience in hospital billing, credit administration, or claims submission is an added advantage 

Skills & Competencies: 

• Knowledge of hospital billing procedures and medical terminology  

• Familiarity with insurance claims and reimbursement processes  

• Strong numerical and data entry skills  

• Attention to detail and accuracy  

• Good communication and customer service skills  

• Ability to handle confidential patient information  

• Proficiency in hospital information systems and basic office software 

• Detail-oriented and well-organized  

• Responsible and trustworthy when handling financial data  

• Able to work independently and as part of a team  

• Professional and courteous when dealing with patients and insurers