ASSISTANT, BILLING

• Enter all charges related to patient treatment accurately into the Hospital Information System. 

• Coordinate with clinical and support departments to ensure all services and charges are captured before patient discharge. 

• Verify the accuracy and completeness of inpatient billing prior to bill finalisation. 

• Generate patient bills and ensure the correct debtor codes and bill types are assigned.   

• Process and submit e-Invoices in accordance with Group e-Invoicing procedures.   

• Ensure all electronic billing (e-Billing) submissions are completed accurately and submitted to the respective payors within the required timelines.   

• Respond to billing and charge-related enquiries from patients, insurance companies, and corporate clients in a professional and timely manner.   

• Verify and reconfirm all Guarantee Letters (GL), including validity periods, coverage limits, and approved benefits before bill finalisation.   

• Arrange deferred payment agreements for eligible patients following approval from authorised personnel.   

• Obtain approval in accordance with the Limit of Authority (LOA) when patients are discharged before the Final Guarantee Letter (FGL) is issued.  

• Prepare and process bill adjustments, credit notes, and debit notes in accordance with hospital policies and approval procedures.   

• Submit completed inpatient bills to the Billing Supervisor daily and hand over bills requiring further review to the Case Review Department.   

• Ensure timely bill completion and submission to support efficient revenue collection and minimise outstanding receivables.   

• Maintain accurate billing documentation and records in compliance with hospital policies and audit requirements.   

• Perform any other duties and responsibilities assigned by Management.   

• Comply with all hospital policies, Standard Operating Procedures (SOPs),Group guidelines, and instructions issued by the organisation and Head of Service 

Requirements:

Education: 

• Minimum SPM or Diploma   

Knowledge and Experiences:  

• Minimum 2 years relevant experience in hospitality environment.   

• Excellent interpersonal & communication skills.   

• Excellent in both written and verbal (Bahasa Malaysia/English)   

• PC Literate 

Special skills required  

• A self-starter with initiative and ability to work independently.   

• Effectively interacts at all levels.   

• Works beyond normal hours in support of projects or other assignments.   
• High level of integrity, honest, trustworthy and able to maintain confidentiality.   

• All duties are performed in a warm and courteous manner.   

Personal attributes   

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality.