Information Technology (IT) Manager

Description

Do you thrive in a hands-on technical environment and excel at implementing impactful IT solutions across teams and offices in a mid-sized corporate environment? As an integral player in our organization dedicated to alleviating hunger in the community, you'll be at the forefront of optimizing our IT network, software applications and hardware connections. Your passion for making technology accessible to internal users will empower us to strengthen donor relationships, drive our food distributions, and make a tangible impact on combating hunger. If you want to contribute your professional skills and talents to a cause that impacts hunger in our community, apply today! 

Our Mission and Values:

We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are motivated by the following values:

• We are Uniters – working together as one united team.
• We are Cultivators – with a growth mindset and willing to try new things.
• We are Optimists – finding solutions that accomplish our mission.

Position Summary:

The Manager of Information Technology (IT Manager) is responsible for leading the strategic direction, implementation, security, and continuous improvement of United Food Bank and Waste Not's technology ecosystem. This position will serve as the primary point of contact for the organization’s Managed Service Provider (MSP). The role oversees enterprise technology operations, including infrastructure, networking, cybersecurity, cloud platforms, data architecture, business intelligence, enterprise applications, artificial intelligence readiness, and future ERP implementation. The role serves as both a strategic technology leader and an operational manager, ensuring that technology strengthens UFB's mission, protects organizational assets, improves staff productivity, increases operational efficiency, and enables sound, data-informed decision-making. The IT Manager develops and executes the long-term technology roadmap while maintaining high standards of reliability, customer service, compliance, security, stewardship, and scalability.

Responsibilities include, but are not limited to, the following:

Strategic Technology Leadership

• Translate mission, operational, financial, and program needs into practical technology investments and implementation plans.
• Evaluate emerging technologies and recommend adoption when the business case, risk profile, and mission impact are compelling.
• Present technology priorities, risks, investment needs, and performance results to executive leadership and other stakeholders.

IT Operations and Service Delivery

• Lead day-to-day delivery of help desk, desktop support, Microsoft 365, Azure, SharePoint, Teams, identity services, servers, storage, backups, telecommunications, printers, and endpoint management.
• Implement and manage Jira Service Management or a comparable ITSM platform, including intake, triage, escalation, service levels, knowledge management, and reporting.
• Establish service-level targets and operational KPIs for ticket response, resolution, uptime, user satisfaction, patching, provisioning, and incident closure.
• Ensure reliable onboarding, role changes, and offboarding through coordinated workflows with Human Resources and department leaders.
• Promote a responsive, service-oriented culture that supports staff with varying levels of technical proficiency.

Infrastructure and Network Management

• Oversees MSP and acts as the bridge between end users and external vendors
• Oversee enterprise LAN, WAN, wireless, VPN, site-to-site tunnels, firewalls, switching, routing, internet connectivity, cloud infrastructure, and Azure Virtual Desktop, where appropriate.
• Develop a multi-campus infrastructure strategy that improves network performance, resiliency, segmentation, centralized management, and failover capability.
• Maintain accurate network diagrams, configuration records, inventories, standards, and recovery procedures.
• Direct infrastructure lifecycle planning, including hardware refresh, warranty management, capacity planning, and capital replacement schedules.
• Ensure disaster recovery and business continuity capabilities are documented, tested, and improved through recurring exercises.

Cybersecurity, Privacy, Risk and Compliance

• Lead UFB's cybersecurity program and protect the confidentiality, integrity, and availability of organizational systems and information.
• Oversee identity and access management, multifactor authentication, conditional access, endpoint security, vulnerability management, security monitoring, incident response, encryption, backup protection, and privileged access.
• Coordinate technology controls and documentation supporting HIPAA obligations, protection of PHI, PCI DSS responsibilities, contractual requirements, and applicable privacy and security standards.
• Maintain incident response plans, security policies, risk registers, audit evidence, vendor risk reviews, and corrective action plans.
• Deliver security awareness training and regularly test organizational readiness through phishing simulations, tabletop exercises, and recovery drills.

Artificial Intelligence Integration and Innovation

• Develop and maintain UFB's responsible AI strategy, governance framework, acceptable-use standards, and implementation roadmap.
• Identify practical AI and automation opportunities that improve service delivery, staff efficiency, forecasting, reporting, knowledge management, donor insights, volunteer coordination, and administrative processes.
• Evaluate AI solutions for security, privacy, data quality, bias, explainability, vendor risk, integration requirements, cost, and measurable mission value.
• Lead carefully governed pilots and establish success measures before broader deployment.
• Ensure AI-enabled tools do not expose PHI, payment data, confidential donor information, or other sensitive information outside approved systems and controls.

Budget, Procurement and Vendor Management

• Manage the annual IT operating and capital budgets in partnership with the Director of Operations and Finance.
• Maintain visibility into software subscriptions, infrastructure costs, professional services, security investments, telecom expenses, lifecycle replacements, and project commitments.
• Facilitate technology procurement, contract negotiation, renewal planning, vendor performance management, and service-level accountability.
• Identify opportunities to reduce duplication, control licensing costs, improve vendor terms, and strengthen technology stewardship.

Other

• All other duties as assigned by the CFO, CAO or CEO.

Requirements

Required Qualifications: (Knowledge, Skills, and Abilities)

• Passion for alleviating hunger and serving the community.
• Bachelor's degree in information technology, computer science, information systems, cybersecurity, business technology, or a related field; equivalent combinations of education and progressive experience may be considered.
• Five or more years of progressive technology experience, including at least two years leading teams, major programs, or enterprise technology functions.
• Demonstrated experience managing multi-site infrastructure, Microsoft 365, identity and access management, networking, endpoint management, cloud platforms, cybersecurity, vendor relationships, and IT service delivery.
• Experience developing technology strategy, budgets, capital plans, policies, performance measures, and executive-level recommendations.
• Experience leading complex projects involving systems implementation, integration, data, security, infrastructure, or organizational change.
• Strong understanding of technology risk, privacy, incident response, business continuity, and security controls relevant to sensitive organizational information.
• Excellent leadership, communication, project management, documentation, problem-solving, and stakeholder engagement skills.

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is required to stand, walk, and reach with hands and arms on a daily basis.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• The employee must lift and/or move up to 30 pounds.
• Ability to sit at a computer for extended periods and perform repetitive motions with a mouse and keyboard.

In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.