Payments Team Lead

Payments Team Lead

We are looking for a Payments Team Lead with at least 5 years of experience in payment operations, including 2 years in a lead role. You will report to the Head of Payments and be responsible for the daily payments operation of an international online casino: withdrawal and deposit queues, the Payments Agents team, and day-to-day PSP communication.

Your day-to-day tasks will include:

• Own the withdrawal and deposit queues: SLA per method, prioritization, and shift coverage

• Lead the Payments Agents team: training, QA on approvals and rejections, and performance reviews

• Act as a second pair of eyes on high-value withdrawals, and review chargeback and fraud patterns

• Handle day-to-day contact with PSPs on declines, stuck transactions, and limits, and escalate to the Head of Payments where needed

• Maintain payment SOPs, method-specific rules, and manual review criteria

• Report on approval rates, processing times, and decline reasons in daily and weekly reports

Main Requirements:

• Minimum of 5 years of experience in payments operations in iGaming

• At least 2 years of experience as a payments team lead or supervisor

• Solid understanding of payment methods, PSP flows, chargebacks, and fraud patterns

• Experience managing transaction queues against SLAs

• Strong people management and QA skills

• Comfortable working with back-office tools, PSP dashboards, and Excel/Google Sheets

• Strong command of the English language, both written and verbal

• Ability to work on weekends depending on business requirements

What We Offer:

• Fun, modern, and creative office environment

• Competitive salary for your skills and expertise

• All the tech gear you need to work smart

• Performance-based annual salary re-evaluation

This position requires full-time, on-site employment.