Customer Experience Marketing Team Lead

Are you ready to be our next Customer Experience Marketing Team Lead-Africa !

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.


Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success. The role is based in Cairo, Egypt (Onsite role). Be part of a strategic, agile, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.


The Customer Experience Marketing Manager at IFF drives customer-centric marketing initiatives that strengthen engagement, support commercial priorities, and bring IFF’s taste capabilities to life. The role bridges marketing, commercial, and technical teams to deliver impactful, insight-led experiences across all customer touchpoints, while building a high-performing team through coaching, capability development, and continuous improvement.

Where You’ll Make a Difference

• Define the market position of products and solutions through competitor analysis, customer insights, and market research, in close collaboration with commercial teams.
• Design and execute customer experience marketing programs (innovation days, engagement sessions, workshops, digital & physical touchpoints).
• Translate consumer insights, market trends, and IFF technologies into compelling customer narratives and differentiated value propositions.
• Partner with commercial, technical, and category teams to support growth priorities and active projects.
• Lead local and regional customer engagements, presentations, and tailored content for key accounts.
• Own the end-to-end execution of customer-facing events, ensuring best-in-class experiences and strong follow-up.
• Capture and synthesize customer feedback, translating insights into actionable recommendations that shape future product and marketing direction.
• Drive go-to-market execution, product adoption, and sales enablement (tools, messaging, training).
• Ensure consistent application of IFF branding and marketing standards across all activities.
• Develop and deliver customer-facing materials (presentations, demos, trade show materials, webinars, collateral).

What Makes You the Right Fit

• Lead and develop the CxM team across Africa, fostering a high-performance, collaborative culture.
• Drive team capability building through coaching, structured feedback, and continuous learning.
• Establish clear KPIs, performance tracking, and regular reviews to ensure delivery excellence and pipeline generation.
• Embed a culture of data-driven decision-making, leveraging customer feedback and campaign analytics to continuously improve impact.
• Optimize ways of working, ensuring efficiency, scalability, and strong cross-market alignment.

How Would You Stand Out?

• Strong Communicator
• Ability to cross collaborate with internal & external teams
• Team player

Why Choose Us?

• Professional onboarding process
• Flexibility, agility in approach to project execution
• Ability to work with multiple disciplines in a dynamic, global environment
• Training opportunities
• Learning and development programs from day one

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more