Commercial Contract Manager

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced commercial contracts professional to support the Commercial Client Partner in managing customer contracts across their full lifecycle. This role focuses on ensuring contractual obligations are delivered with clarity of scope, strong commercial governance, and effective risk management. The individual will play a key role in contract mobilisation, in-life performance management, contractual change control, and commercial support for new or renewal services, while contributing to forecasting, account planning, and customer governance activities.

## What you’ll do

Manage and execute commercial and contractual obligations throughout the contract lifecycle

Lead commercial risk and compliance management, ensuring adherence to contractual terms.

Partner closely with the Commercial Client Partner to shape commercial strategy and support contract closure for new and renewal services.

Lead contractual change management, in-life governance, and commercial transactions.

Maintain accurate and up-to-date contract and account documentation.

Produce executive-level briefings on commercial performance, risks, and opportunities.

Support revenue tracking, forecasting, and account planning activities, including P&L inputs.

Act as an escalation point for post-signature commercial issues, engaging senior stakeholders with clear analysis and recommendations

Build trusted relationships with customers and collaborate with internal stakeholders across Service Towers and Go-To-Market teams to improve profitability and customer outcomes.

## Who you are

An experienced commercial contracts professional with strong post-contract management expertise and analytical capability.

Skilled in leading contractual negotiations, defining negotiation strategies, and delivering successful outcomes.

Knowledgeable in contract change management, commercial operations, and project management practices.

Commercially astute with sound contractual awareness and accounting knowledge.

A confident relationship builder, able to communicate clearly and credibly with senior customers and internal stakeholders.

Comfortable working in fast-paced, complex environments and navigating ambiguity with a proactive mindset.

Experienced in telecommunications, outsourcing, system integration, or professional services environments (desirable).

Holds a relevant professional qualification or MBA (desirable), with advanced MS Office and data analysis skills.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

Exposure to complex, high-value global customer contracts across Vodafone Group.

Opportunities to influence commercial strategy and support large-scale transformation initiatives.

A collaborative environment that values continuous improvement, learning, and innovation.

## What skills you will learn

Advanced commercial risk management and contract governance skills.

Executive-level stakeholder engagement and commercial storytelling.

Deeper understanding of telco commercial models, pricing, and large-scale outsourcing arrangements

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
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• Instagram: https://www.instagram.com/voisglobal