Commercial Contract Manager

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced commercial contracts professional to support account leadership in managing complex commercial relationships and contract portfolios for strategic operating company and external customers in India. This customer-facing role focuses on end-to-end contract lifecycle management, including new and renewal services, complex deal mobilisation, and in-life commercial performance. The role partners closely with Commercial Client Partners and Portfolio Leads, ensuring contractual obligations are delivered with clear scope, strong governance, controlled risk, and effective change management, while driving value through revenue growth, cost optimisation, and margin improvement.

## What you’ll do

Execute all commercial and contractual obligations across the full contract lifecycle, with post-contract P&L responsibility covering revenue, margin, cost, risk, and compliance.

Partner with Commercial Client Partners and Customer Account Leads to shape commercial strategy and support contract closure for new and renewal services.

Act as a strategic commercial advisor, producing executive-level briefings on performance, risks, and opportunities to grow value and differentiate from competitors.

Lead contractual change management, in-life governance, and complex commercial transactions.

Maintain rolling P&L forecasts and deliver detailed commercial analysis and ad-hoc reporting based on stakeholder needs.

Support revenue tracking, account planning, and forecasting across managed customer portfolios.

Act as the escalation point for post-signature commercial issues, managing senior stakeholders through clear analysis and recommendations.

Build trusted customer relationships and collaborate with senior leaders across Service Towers and Go-To-Market teams to maximise account profitability.

## Who you are

A senior commercial contracts specialist with strong post-contract management expertise and advanced analytical capability.

Experienced in leading complex contractual negotiations and developing effective negotiation strategies.

Commercially astute with solid contractual awareness and accounting knowledge.

A credible relationship builder, confident engaging with stakeholders up to senior leadership level.

Comfortable operating in fast-paced, ambiguous environments with a proactive and solution-focused mindset.

Brings experience from telecommunications, outsourcing, system integration, or professional services environments.

Holds a relevant professional qualification or MBA (desirable), with strong data analysis and advanced MS Office skills.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

Opportunity to manage complex, high-value customer contracts with significant commercial impact.

Exposure to senior stakeholders and strategic customer decision-making forums.

A role that combines commercial strategy, governance, and hands-on execution within a global organisation.

## What skills you will learn

Advanced P&L ownership and commercial risk management across complex contract portfolios.

Executive-level stakeholder influencing and commercial storytelling.

Deeper expertise in complex deal structuring, contract governance, and telco commercial models.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

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