Customer Service Representative

Imagine yourself…

• Growing your expertise and expanding your skillset with every project. 

• Thriving in a supportive team environment that inspires you to strive for excellence. 

• Contributing to a brighter, more sustainable future. 

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

We offer:

• Best in industry vacation quota
• Hybrid working
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health and wellness benefits

Reporting to the Customer Service Manager, the Customer Service Representative is responsible supporting sales.

This position is part of the India Commercial Organization located in Bangalore and will be Hybrid.

• Perform high end order processing tasks which requires in-depth knowledge and experience in Oracle and SFDC Case management.
• Knowledge of commercial terms of a purchase order.
• Reviewing and validating customer documentation to meet compliance standards.
• Ensuring order delivery and fulfilment meet customer expectations.
• Applying analytical skills to identify process improvements and implement solutions.
• Driving resolution of open order-related issues to maintain high customer service standards.
• Maintaining excellent relationships with internal and external customers.
• Working with finance for finance validations & Supply chain for allocating ship sets.
• Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
• Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
• Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
• Reply to queries from customers on Orders related tasks such as: Delivery period, ETA.
• Provide proposal and pre‑sales support by coordinating inputs, documentation, and approvals.
• Support quote preparation and validation of commercial terms as per standard guidelines.
• Track proposal status and assist Sales with follow‑ups to improve quote‑to‑order conversion.

Experience/ Skills Required

• Any graduate with a consistent track record
• 2 to 4 years of’ Hands-on experience in Order Management and Proposals.
• Experience working in Oracle or Salesforce will be an advantage.
• Display excellent verbal and written communication and social skills.
• Highly diligent and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and lead time effectively
• Ability to work under critical situation
• Customer-orientated and ability to adapt/respond to different types of tasks

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. 

Description: Contingent workers classified as Indirect Labor. “Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products.  This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.