Product Manager

As a Product Manager, you will drive the development and success of IDEXX’s innovative veterinary software platforms, including Vello, designed to connect veterinary practices with pet owners.

Based in a collaborative environment, you will play a key role in shaping products that sit at the center of the veterinary ecosystem and directly impact how care is delivered to animals.

Our Veterinary Software division is undergoing a significant transformation. What began as a supporting service for diagnostic customers has evolved into a core strategic offering.

Today, we serve tens of thousands of veterinary practices worldwide with software that helps manage workflows, interpret diagnostics, coordinate patient care, and strengthen connections with millions of pet owners. You will be part of a team building the next generation of this platform.

In this role:

• You lead the ideation, development, and launch of innovative veterinary software products

• You define and drive the product experience for appointment scheduling and client engagement capabilities within Vello

• You conduct market and user research to deeply understand customer needs and opportunities

• You act as a product expert and advocate, championing your product vision across the organization

• You own and evolve the product business case, balancing customer value and commercial outcomes

• You maintain a well-prioritized and clearly defined product backlog with high-quality user stories

• You drive sprint planning, refinement, and ongoing Agile delivery activities

• You collaborate closely with engineering, design, and marketing teams to deliver high-quality solutions

• You provide ongoing support to engineering teams and act as a key point of contact for product decisions

• You proactively communicate progress, insights, and outcomes to internal and external stakeholders

• You measure product success through data, insights, and performance metrics

• You manage dependencies across teams and coordinate delivery within a scaled environment

• You develop and execute product strategies and roadmaps, including cost/benefit analysis for initiatives

Why this role matters:

This role is critical to shaping how veterinary practices connect with pet owners in a digital-first world. By driving the Vello platform and its appointment and engagement capabilities, you will directly influence how care is accessed, delivered, and experienced. Your work will help veterinarians operate more efficiently while strengthening relationships with pet owners, ultimately improving outcomes in animal health.

What you need to succeed:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field

• Proven experience as a Product Manager or in a similar product management role

• Demonstrated success managing products across their full lifecycle

• Experience working in B2B or B2B2C environments

• Strong ability to gather, define, and prioritize product requirements

• Excellent written and verbal communication skills

• Strong problem-solving capability with a hands-on, proactive approach

• Experience working effectively with cross-functional teams in a matrix environment

Nice to have:

• Experience working within SaaS or platform-based products

• Familiarity with Agile delivery frameworks and product-led development practices

• Experience in healthcare, veterinary, or similar domains

What you can expect from us:

• Structured onboarding, training, and transparent performance-driven development

• Competitive compensation and incentive opportunities

• Continuous learning and development (internal and external)

• Hybrid working environment with strong collaboration

• Great tech kit for work and personal use

• A supportive, high-performing team environment focused on innovation

• Additional benefits including wellbeing support, learning resources, and career growth opportunities

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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