Customer Operations and Billing Analyst

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

Role Purpose

An exciting opportunity has become available for a Customer Operations & Billing Analyst to join our dynamic team. This role can be based in Brisbane, Sydney, or Melbourne.

As a Customer Operations & Billing Analyst, you will play a key role in supporting a major client account, providing end-to-end post-sales support across sales, service, and delivery functions. You will act as a central point of contact for both internal and external stakeholders, ensuring a seamless customer experience while managing billing processes and resolving customer queries efficiently.

In this role, you will be responsible for coordinating billing activities, responding to customer enquiries, and gathering data from multiple systems and internal teams to produce accurate reports and insights for customers. Your ability to build strong relationships and navigate cross-functional teams will be critical to your success.

This position is well suited to a highly organised and detail-oriented professional who thrives in a fast-paced environment and can effectively manage multiple priorities. You may have experience in customer operations, billing, project coordination, or a customer-facing support role. We are looking for someone who is proactive, resourceful, and capable of working both collaboratively within a team and independently with minimal supervision.

Key Responsibilities

• Translate and manage client requirements, ensuring alignment with internal processes and contractual obligations.

• Oversee the end-to-end supply chain management of high-value orders for major customer accounts.

• Monitor and manage open orders, billing activities, inventory levels, and other key operational reports to ensure accuracy and timely delivery.

• Act as a key liaison between internal teams, vendors, and customers, resolving post-sales operational issues and ensuring a positive customer experience.

• Manage escalations and coordinate the efficient delivery of equipment from both vendor partners and internal warehouse facilities.

• Collaborate with operations and account teams to develop and deliver customer-facing reports and insights as required.

• Develop a strong understanding of end-to-end post-sales operations and contribute proactively to process improvements and operational excellence.

• Process purchasing activities through vendor ordering platforms and associated procurement systems.

• Support industry and account teams to ensure exceptional service delivery across DXC Technology's Tier 1 customer portfolio.

• Provide broader administrative and operational support to the department as required.

Skills & Experience

• Demonstrated understanding of supply chain and order management processes.

• Experience working with financial reporting systems and business tools, including advanced Microsoft Excel skills and proficiency across the Microsoft Office suite. Experience with SAP or similar ERP systems is highly regarded.

• Familiarity with vendor procurement and online purchasing portals.

• Previous experience in inventory management, purchasing, customer operations, post-sales support, or customer service environments.

• Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights.

• Excellent organisational and administrative capabilities, with a proven ability to manage multiple priorities simultaneously.

• Strong time management skills, with the ability to work effectively under pressure and meet competing deadlines.

• Exceptional attention to detail and commitment to accuracy.

• Excellent written and verbal communication skills, with the ability to build strong relationships with internal and external stakeholders.

• Proactive, adaptable, and able to work both independently and collaboratively within a team environment.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.