(Senior) Operations Analyst, Life Sciences Sequencing

Passionate about precision medicine and advancing the healthcare industry? 

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients at the right time. 

Responsibilities: 

• Support the Life Sciences Sequencing Operations team by managing several biotech and pharma customer account scope activities by  collecting key project metrics, organizing project performance,  and providing proactive, detailed client-facing materials for the client touchpoints and other meetings. 

• Coordinate across internal stakeholders such as laboratory teams, report generation teams, order processing teams, finance, and customer success teams to ensure biopsy samples are moving appropriately through the lab, proactively flagging samples at risk or bottlenecks, and actioning swiftly to ensure projects meet budget and timeline. 

• Support escalation and resolution of critical project related issues, with the ability to be resourceful and decisive without oversight. 

• Coordinate with clinical trial sites, clinical research organizations, physicians, and other clients to anticipate and complete requests in regards to sample procurement and other operations. 

• Maintain accurate, high-quality collateral and ensure extremely organized documentation across all projects and portals. 

• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and  ensure the growing team is equipped with effective resources, guidelines, and SOPs.

Qualifications: 

• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.

• Energized by working with external stakeholders and interested in client management long-term.  

• Creative and analytical mindset in order to problem solve, and confidence to ask key questions. 

• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships. 

• Skillful at working both independently and in team settings and comfortable with a fast-paced environment. 

• Comfort with ambiguity and understanding complex process workflows. 

• Demonstrated interest in the Healthcare industry, especially the ‘business’ side of science through prior professional or extracurricular experiences. 

• Prior work in industries (3+ years) related to Life Sciences, genomic sequencing, or oncology

• 1+ year of experience in management consulting, customer success, account management, or client-facing roles.

• Experience in a healthcare technology company is highly preferred. 

• Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred. 

• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel). Salesforce.com and/or Looker experience is a plus