HR Generalist

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Role: HR Generalist

Function: Human Resources
Location: Bangalore, India
Employment Type: Contract (6 months)

Role Purpose

The HR Generalist will be responsible for delivering day-to-day HR operations and employee support across the employee lifecycle. The role will partner closely with employees, managers, HR Business Partners and Centres of Excellence to ensure smooth execution of HR processes, compliance and employee experience.

The ideal candidate will be hands-on, organised and comfortable managing multiple priorities while maintaining a high level of accuracy and confidentiality.

Key Responsibilities

1. Employee Lifecycle Management

• Manage HR activities across the employee lifecycle, including onboarding, transfers, changes in employment, and exits.

• Ensure employee records and HR systems are accurate and up to date.

• Coordinate documentation and approvals for employee movements and changes.

• Support employees and managers with HR-related queries.

2. HR Operations & Administration

• Manage day-to-day HR operations and ensure timely completion of HR processes.

• Maintain employee data and documentation in HR records.

• Coordinate with Payroll, Finance, IT, Facilities and other stakeholders on employee-related matters.

• Prepare HR reports, trackers and dashboards as required.

• Ensure HR processes are consistently followed across the organisation.

3. Employee Relations

• Maintain appropriate documentation and confidentiality of employee information.

• Escalate complex or sensitive matters to the HRBP/HR leadership as appropriate.

4. Benefits & Compliance

• Support administration of benefits and employee-related programmes.

• Coordinate with relevant teams/vendors on benefits and fulfill compliance requirements.

• Maintain appropriate records and documentation for audit and compliance purposes.

5. HR Projects & Process Improvement

• Support HR projects and initiatives across the organisation.

• Identify opportunities to simplify, automate and improve HR processes.

• Support implementation of new HR policies, systems and processes.

• Work with HRBPs and COEs on organisation-wide initiatives.

Key Skills & Experience

• 3–6 years of experience in HR generalist/HR operations roles.

• Good understanding of employee lifecycle processes and HR operations.

• Experience working with HRIS/HR systems; Workday experience would be an advantage.

• Good understanding of employment practices and India compliances.

• Strong communication and interpersonal skills.

• Ability to proactively manage multiple priorities and work independently.

• Strong stakeholder management and problem-solving skills.

• Proficiency in Excel/Google Sheets and other HR tools.

Preferred Profile

We are looking for someone who is hands-on and execution-oriented, but also able to look beyond transactions and identify opportunities to improve HR processes. The person should be comfortable working in a fast-paced environment, managing ambiguity and partnering with multiple stakeholders.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.