Success Coach - ASU Local, Los Angeles

Job Profile:

Academic Advisor 2

Job Family:

Academic Advising

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Job Description:

Salary:  $70,304 per year

This is a grant-funded position with an initial six-month contract, renewable contingent upon performance.

ASU Local was born from ASU’s pioneering efforts to create community-based college pathways, reimagining higher education to ensure equitable access for all learners. ASU Local blends the flexibility of online learning with in-person support and engagement. It offers students the opportunity to pursue an ASU degree while staying rooted in their own communities, supported by coaches, advocates, and peers. The program is designed to expand equitable access to higher education by removing barriers of geography and traditional campus constraints. Through ASU Local, learners gain both a world-class ASU education and the resources to succeed in college, career, and life.

Essential Duties:

Enrollment Growth & Recruitment

• Support the implementation of recruitment activities to increase enrollment in ASU Local programs across all California sites (Los Angeles, Long Beach, Chula Vista, and a new site under development).

• Assist with outreach and recruitment efforts by coordinating events, information sessions, and communications aligned with established recruitment plans.

• Work closely with the Manager to execute recruitment initiatives and support enrollment goals for the region.

• Coordinate with staff to ensure consistent recruitment messaging, practices, and student-facing communications across locations.

• Support targeted outreach campaigns that promote transfer pathways and bachelor’s degree options.

• Maintain regular communication with students to share updates, resources, and recruitment materials.

Student Coaching & Transfer Pathways

• Carry a caseload of students and provide direct coaching support related to enrollment, transfer pathways, and degree planning.

• Work directly with students to help them navigate transfer requirements, timelines, and available ASU Local resources.

• Support the use of tools such as mypath2asu by assisting students and staff with basic guidance.

• Coordinate with community college counselors, advisors and advocates to support smooth transfer processes and address student barriers.

• Provide early, student-facing guidance on transfer credit alignment in collaboration with appropriate teams.

Data, Reporting & Continuous Improvement

• Track enrollment, transfer, and retention data to support ongoing recruitment and student success efforts.

• Maintain enrollment dashboards and recruitment activity reports aligned with grant reporting and internal reporting requirements

• Assist with monitoring student progress and flagging trends or challenges impacting retention and persistence.

• Support data-informed adjustments to outreach, recruitment, and student support activities.

Community Engagement & Advocacy

• Represent ASU Local at community and recruitment events as assigned, serving as a point of contact for prospective students and partners.

• Share student feedback and on-the-ground insights to inform recruitment practices and student support strategies.

• Promote ASU Local’s mission of expanding access to higher education through flexible and affordable pathways

Additional Responsibilities: Perform other duties as assigned by the Manager & Regional Director to support ASU Local’s mission and operational needs.

Desired Qualifications:

• Experience in data reporting, recruitment, and enrollment 

• Experience in instructing, coaching, or mentoring students 

• Evidence of how you have outperformed benchmarks in the areas of increased persistence, engagement, and goal attainment for young adults.  

• Evidence of having designed learning experiences and curriculum with a specific focus on engaged learning & hands-on programming for small & large groups of students.  This may include experiential learning, deeper learning, and place-based learning. 

• Experience with recruiting and/ or enrolling in a higher education setting

• Experience with student Case Management

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse

• Required to stand for varying lengths of time and walk moderate distances to perform work

• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds

Department Statement:

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation. Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th-century model of higher education by: 

• We design personalized learning experiences to end achievement disparities. 

• We design for an integrated work and learning future. 

• We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents. 

• University College is guided by five key design principles:  

  • Learners First – Begin with a focus on learner’s needs. 

  • Be Bold – The problems we are working on demand it. 

  • Simplify – Remove the unnecessary.  

  • Personalize – 1:1. Connect. Care. Create value for the learner. 

  • Collaborate – Radically. We are in this together. 

• A wide range of new programs and services is currently under development. 

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Los Angeles

Funding:

Grant Funded

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$27541.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.