Lead Business Analyst – Evernorth – Hybrid in St. Louis, MO

The Lead Business Analyst is responsible for maintaining contract catalogs, vendor documentation, and operational data that support the Group Purchasing Organization's contracting team and participants. This role performs detailed data analysis, invoice processing and validation, and financial research to identify and resolve variances and discrepancies that support operational performance and strategic business objectives. The position requires exceptional attention to detail, strong analytical capabilities, and the ability to work independently with minimal oversight, seeking advanced technical guidance when necessary. The Analyst supports the Senior Manager, Analytics in addressing participant needs, contract-related changes, reporting requirements, and operational initiatives. Success in this role requires the ability to thrive in a fast-paced environment while maintaining a high degree of accuracy, accountability, and professionalism.

Duties & Responsibilities

• Maintain daily product catalog updates, including verification and validation of entries through the local portal.

• Conduct data analysis, payment invoicing, and financial variance and discrepancy research to support operational and strategic business objectives.

• Support the Director, Account Management with participant One-Time Buy requests, including validation, communication, and issue resolution.

• Support the contracting team during the biannual generic bid process through data management, reporting, and operational support.

• Develop, maintain, and enhance reports that provide actionable insights to management and support informed business decisions.

• Assist in the standardization, optimization, and automation of reporting and analytical processes to improve the accuracy, consistency, and timeliness of information.

• Communicate analytical findings, reporting results, and business insights to internal leadership, manufacturers, wholesalers, and GPO participants.

• Partner directly with external customers, suppliers, and participants to investigate and resolve issues related to payments, reporting, contract administration, and operational processes.

• Support ad hoc projects, analyses, and strategic initiatives as assigned by the Senior Manager, Analytics.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and relevant work experience will be considered.

• Previous experience in contracting, procurement, healthcare, GPO operations, or a related field preferred.

• Advanced proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

• Strong analytical, mathematical, and financial research skills.

• Demonstrated ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.

• Self-motivated with the ability to work independently and drive results with minimal supervision.

• Highly collaborative team player with a continuous improvement mindset and commitment to operational excellence.

• Exceptional organizational skills and attention to detail.

• Excellent verbal and written communication skills, including the ability to present information clearly to diverse audiences.

• Strong problem-solving and critical-thinking abilities.

• Ability to build and maintain effective relationships with internal stakeholders, participants, suppliers, and customers while demonstrating professionalism and integrity.

• Experience leveraging data and reporting to identify trends, support decision-making, and improve business processes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.