Operations Manager

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a District Operations Manager for our Toronto Service Office. You will have the ability to make an impact and shape your career by providing leadership and service operations oversight to the HVAC Service Technicians and Coordinator team with a company that is passionate about growth. You will have the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Toronto

Your Responsibilities:

• Oversee Technician Service team
• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting
• Support sales through involvement in job quotation and estimation
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager
• Establish project timelines and meet with customers to communicate and coordinate project schedule
• Manage projects, oversee ordering of equipment and material, and assure proper customer signoffs are secured
• Oversee quotation of call-in work, transactional sales, and assign Technician work as needed to ensure that quotes are delivered to customers on a timely basis
• Interface with customer base and establish effective working relationships to identify additional selling opportunities
• Ensure maintenance contract commitments are fulfilled and inspections completed on time while providing input to Service Coordinators on scheduling activity of technicians
• Work with the technician team to generate pull-through service and repair work on existing house accounts
• Manage Technician job opportunities and lead customer care initiatives
• Work with Account Managers and District Manager to resolve customer concerns, including customer visits
• Provide weekly job status, revenue, and warranty recovery reports

Your Qualifications:

• High school diploma or equivalent required
• 6+ years work experience in the commercial HVAC industry or related field
• 4+ years work experience managing technicians or employees in a similar role strongly preferred
• Previous experience leading a team of technicians, with formal or informal supervisory responsibilities required
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
• Demonstrated success in strategically leading business units

The typical annual base salary for this position ranges from $90,800 - $154,800 CAD in Toronto, plus an incentive plan. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.