Senior HR Specialist

About the Role:

We are looking for a Senior HR Specialist to own Talent Acquisition and People Operations for our US-based workforce. The role will manage end-to-end recruitment across Operations, Sales, Marketing, Deployment, and Supply Chain, while overseeing key HR operations including employee lifecycle management, payroll, benefits, leave, compliance, employee relations, and offboarding. The ideal candidate is a hands-on HR professional who thrives in a fast-paced startup environment, communicates effectively across cultures and time zones, and has strong knowledge of US HR practices, HR technology, and AI-enabled workflows.

What will be your responsibilities?

Recruitment & Talent Acquisition:

• Own the end-to-end recruitment cycle for roles including Operations, Sales, Marketing, Deployment, and Supply Chain.
• Partner with US-based hiring managers to deeply understand role requirements and team culture.
• Source, screen, and interview candidates, ensuring a high-quality pipeline through platforms like LinkedIn and local job boards.
• Manage the offer process, negotiations, and a seamless onboarding experience for all new hires.
• Proactively build talent pipelines and maintain a warm bench of qualified candidates for critical roles.HR Operations & People Operations:

HR Operations & People Operations:

• Act as the primary point of contact for all US-based employees, managing the full employee lifecycle from onboarding to offboarding.
• Manage I-9 completion and E-Verify processing for all new US hires, ensuring compliance with federal employment eligibility verification requirements.
• Own offboarding execution, including COBRA notices, unemployment claim responses, final pay compliance, and coordinating access revocation with IT.
• Coordinate payroll processing and reconciliation with Justworks, ensuring accurate and timely pay for all US employees.
• Administer employee leave programs, including FMLA, ADA accommodation requests, state-mandated leave, and PTO tracking.
• Oversee and manage HR operations including benefits administration and maintaining accurate employee records in our HRIS.
• Support and implement HR policies and procedures, ensuring compliance with local labor laws and alignment with our Silicon Valley culture.
• Foster a positive work environment by managing employee relations, addressing grievances, and promoting a culture of engagement and high performance.
• Support performance management processes, including documentation of performance improvement plans, disciplinary actions, and termination records.
• Track employee hours and flag potential overtime and wage-and-hour violations to leadership for resolution.

What are we looking for and what does it require to be the right fit for this role?

• 3 to 5 years of HR experience with a strong focus on recruitment and HR operations on US market
• Proven experience in full-cycle recruitment, specifically for Ops, Sales and Marketing roles. Able to understand diverse role requirements and screen for both skill and cultural fit.
• Comfortable with ambiguity, high ownership, and building processes from scratch. You are a self-starter who thrives in a fast-growing environment.
• Excellent written and verbal English communication skills with the ability to influence and build relationships across cultures and time zones.
• Proficient with HRIS systems, ATS, and AI tools to optimize workflows.
• Demonstrated ability or willingness to work a night shift schedule with a positive attitude toward cross-time-zone collaboration.

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.