- Location
- East London, South Africa
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Closing date
- Today
- Source
- Workday
Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities
- Provide first and second-line technical support to end-users.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Install, configure, and maintain desktop, laptop, printer, and peripheral devices.
- Manage and resolve incidents and service requests within agreed SLAs.
- Perform user account administration and access management.
- Support Microsoft Windows operating systems and Microsoft 365 applications.
- Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
- Escalate complex technical issues to relevant teams where necessary.
- Maintain accurate documentation of incidents, resolutions, and IT assets.
- Conduct routine system checks and preventive maintenance.
- Participate in IT projects, upgrades, deployments, and migrations.
- Build and maintain strong relationships with client stakeholders.
- Provide technical guidance and user training where required.
- Ensure compliance with IT policies, procedures, and security standards.
Minimum Requirements
Qualifications
- Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Relevant IT qualification will also be considered.
Certifications
- CompTIA A+ Certification (Essential)
- CompTIA Network+ (N+) Certification (Essential)
- ITIL Foundation Certification (Essential)
Experience
- Minimum 3 years' experience in an IT Support Engineer, Desktop Support Engineer, IT Technician, Service Desk Engineer, or similar role.
- Experience working in a client-facing environment.
- Proven experience supporting end-users in a corporate environment.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
