Practice Manager

The Modena Allergy & Asthma Practice Manager I will play a key leadership role in managing administrative operations, coordinating staff, and optimizing workflow to support excellent patient care. This position requires strong organizational skills, leadership abilities, and experience in medical office management. 

Key Responsibilities

Office Operations:

• Oversee day-to-day operations of the medical office, ensuring a seamless patient experience.
• Develop a thorough understanding of the services, testing, and treatments provided in an allergy, asthma, and pulmonary practice, including the OIT program, to effectively support patient care and office operations.
• Maintain compliance with healthcare regulations, HIPAA, and office policies.
• Manage scheduling for both the clinic and providers, including workflow coordination of front and back-office staff, to optimize efficiency.
• Oversee patient intake, ensuring efficient insurance verification and minimizing appointment wait times.
• Handle patient concerns and resolve operational issues in a professional manner.
• Maintain office supplies, medical inventory, and equipment to ensure smooth functioning.
• Develop and implement office policies and procedures in adherence to MAA protocols and SOPs.
• Serve as primary contact for landlord and IT consultant; coordinate office repairs, lease reviews, and IT network changes.
• Monitor inbox for patient inquiries, review and approve self-scheduled appointments, and manage new patient referrals.
• Additional duties as assigned.

Staff Management:

• Supervise, train and support front desk staff, medical assistants, and administrative personnel.
• Work closely with HR to ensure accuracy of payroll and maintain employee records, including licensure documentation.
• Provide primary support for the EHR and Practice Management system, including workflow monitoring and staff training.

Billing & Financial Management:

• Manage billing, insurance claims, and financial transactions in coordination with billing specialists.
• Intake deposits from EOBs and send them to the billing department; oversee collection of patient out-of-pocket expenses and payment methods.
• Work with internal billing team to address patient questions and concerns in a timely manner.
• Work with administrative staff to manage the Buy & Bill program and oversee prior authorization workflow.

Inventory & Supplies:

• Manage ordering and maintenance of office and medical supplies in collaboration with marketing, nursing staff and physicians.

Qualifications & Requirements

Education:

• BA or associate’s degree in healthcare administration, business management, or a related field preferred.

Experience:

• Minimum of 3-5 years of medical office management experience, preferably in an allergy, asthma, or immunology setting.
• Strong understanding of medical billing, insurance verification, and revenue cycle management.

Skills & Abilities:

• Proficiency in electronic medical records (EMR) systems and office management software, preferably ModMed.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask, delegate, and prioritize in a fast-paced environment.
• Knowledge of HIPAA regulations, medical compliance, and healthcare administration best practices.
• Strong customer service skills with a patient-first mindset.

Benefits

• Competitive salary with opportunity for performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with employer matching.
• Paid time off (PTO), sick time, floating holidays and holiday pay.
• Continuing education support and professional development opportunities.