Facilities Officer

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

Here at UPP we currently have an opportunity for a Facilities Officer to join our onsite team in Kings Cross/Euston.

This is a full-time permanent position working 38.5 hours per week 8pm – 8am on 4 days on 4 days off shift rota. The salary is £32,071 per annum.

As a Facilities Officer, you’ll play a key role in supporting the residence management team in maintaining a safe, well-equipped, and customer-focused environment. You’ll help ensure that student residents have a secure and comfortable space to live and study, in line with the terms of their licence agreement.

Role responsibilities include:

• Carry out regular walks around the residence and grounds, reporting any security/safety issues
• Monitor and control health, safety and maintenance standards within residence and grounds
• Respond effectively to fire alarm activations and liaise with the emergency services
• Monitor the signing in and out of all guests, visitors and contractors
• Complete help desk forms for reactive maintenance and pass to the relevant persons
• Deal with queries and complaints in an efficient, professional and courteous manner
• Complete all necessary reports including incident reports, noise reports, accident reports and others as required
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates

We’re looking for you to have experience in a similar role and environment, bringing excellent communication and organisational skills, and the ability to provide a range of support to the students and have a genuine commitment to do a great job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.

We welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners, for the benefit of all.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and also help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We are a team with energy, pace and passion; if that sounds like you, apply today.