Facilities Officer

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:
The Workplace Officer supports daily facilities operations and workplace services to ensure a functional, safe, and well-maintained environment for all users. This role coordinates maintenance activities, responds to workplace requests, and assists with general administrative duties related to workplace management.

Key Responsibilities:

Facilities Monitoring and Maintenance

• Perform regular facilities inspections throughout workplace areas

• Ensure proper upkeep of workplace-related facilities and equipment

• Coordinate equipment preventive maintenance schedules

• Arrange maintenance/repair works for rectifying defects

• Support improvement works as needed

Workplace Environment Management

• Monitor and maintain working environments including offices, meeting rooms, and reception areas

• Ensure standards of maintenance and cleaning services are met

• Coordinate necessary works by service providers

• Maintain workplace appearance and functionality

• Support health and safety initiatives in the workplace

Meeting Room Support

• Arrange simultaneous interpretation (S.I.) services for meetings when required

• Coordinate with audiovisual team for special requests

• Ensure meeting rooms are properly prepared and equipped

• Support meeting setup and breakdown as needed

Supply Management

• Order and replenish office and stationery items

• Manage inventory of workplace supplies including printing papers and envelopes

• Ensure adequate stock levels of frequently used items

• Process supply requests from departments

Client Service and Communication

• Respond to client inquiries, complaints, and urgent issues

• Assist with investigations and follow-up actions

• Prepare correspondence, letters, and notices relating to workplace services

• Coordinate office health and safety matters

• Support effective communication regarding workplace changes or updates

Administrative Support

• Provide assistance for meetings and staff events when required

• Support documentation of workplace activities and issues

• Help maintain workplace records and reports

• Assist with coordinating special workplace projects

Additional Duties

• May work evenings and on public holidays when required

• Handle other ad-hoc duties as assigned by the Authority

• Support workplace emergencies or special situations

Working Conditions

• Primarily on-site with regular movement throughout the facility

• Mix of office-based administrative work and physical inspection activities

• May require occasional evening or weekend work

• Some physical aspects including checking equipment and facility conditions

Desired or preferred experience and technical skills

• Diploma or above in Facilities Management and/or Property Management or equivalent with relevant working experience

• Prior experience in facilities management, property management, customer services, or hospitality preferred

• Good command of spoken and written English and Chinese (including Cantonese and Putonghua)

• Excellent customer service and communication skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing

• Ability to work independently under pressure

• Detail-oriented approach to facility inspections

• Proactive problem-solving abilities

• Service-oriented mindset

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Transition Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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