Client Relationship Management - Specialist

Company:

Marsh

Description:

Marsh UAE is seeking candidates for “Client Relationship Management – Specialist” to join our RM / General Lines team based in the Dubai office!

What is in it for you?

• Great team environment with energetic and supportive colleagues

• Work-life balance

• Professional environment where your career path is supported and really matters in our global organization.

We will count on you to:

• Manage client portfolio independently with multiple industry focus.

• Deliver day-to-day administration as per company standards including liaising with internal teams as required, mid-term changes and contract reviews

• Perform critical client functions, including evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines, Collaborate with other organizational practices to facilitate cross-selling opportunities.

• Understands and fulfill all compliance, professional and transparency standards

• Maintain a detailed understanding of changing market conditions, deep understanding of Insurers' service propositions and capabilities

• Undertake assigned tasks and projects as directed by senior leadership, meeting agreed-upon timelines.

• Address escalated issues and concerns in a timely and effective manner, help manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues ensuring compliance.

What you need to have:

• University degree from a reputable university, preferably in Business Administration, Economics or Engineering, CII or equivalent degrees In Insurance will be an advantage

• 7+ years’ experience in account management in insurance sector especially with large & complex client projects

• Prior UAE Experience

• Knowledge of P&C policy requirements

• Fluent in both written and spoken English, Arabic is a plus

• Ability to work effectively as a part of a team

• Advanced communication, presentation and training skills

• Energetic, self-motivated and result-oriented

• Proficiency with MS Office applications

What makes you stand out

• Excellent organizational interpersonal skills – able to prioritize work and meet deadlines

• Clear and concise oral and written communication skills

• Comfortable and experience working  with technology (solutions), AI tools

• Strong numerical skills

• Continuous improvement approach

• Think outside of the box and a can-do attitude

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.