Coordinator

Description

Stair Ride is a full-service, consultative, home access business enabling older individuals and individuals with disabilities to remain in their homes. We serve private clients, Medicaid participants and the Veterans Administration by installing and servicing stairlifts, ramps, ceiling & vertical lifts, barrier free showers, lift chairs, grab bars and associated construction. Stair Ride is built on the foundation of quality and service that we have provided since 1965 to over 7,000 customers in the Greater Philadelphia area.  

We are a healthcare driven construction business where the core services revolve around residential access and mobility.  

www.StairRideCo.com  

COORDINATOR ROLE:  

• Role combines aspects of Customer Service, Inside Sales, and Scheduling Coordinator  

• Small, fast-growing business requires a flexible individual  

• The ideal person will have worked in a small or entrepreneurial business setting and enjoys holding diverse responsibilities  

• Strong communication skills and ability to handle busy phone lines  

• Knowledge of medical benefits verification a plus.  

• Good fit for someone who has served as an office manager in service business or a medical or dental practice.  

• The ability to use a computer is important, but the individual doesn’t have to already be a master at Excel and PowerPoint.  

Core responsibilities include:  

• Each morning, capture all inbound inquiries left by Voice Message or Email  

• Follow up and triage service related calls  
• Enter new opportunities into web based Blue Folder software (CRM/Scheduling)  

• Work with team to set and adjust daily schedule for Field Associates  

• Work with team to prepare paperwork for Field Associates  

o Installations, Evaluations, Service Calls  

• Follow up with new customer inquiries and open inquiries from prior periods  

• Manage busy 3-line phone system with VP, Administration  

• Provide information for potential customers and schedule evaluations  
•  Address client questions regarding ongoing rental payments  
• Address client equipment service requests 
• Take payments by phone  

• Receive and manage site photographs and other paperwork to be stored and scanned into Blue Folder • Learn about specific paperwork and billing requirements for Agency (non-private pay) clients  

o Medicaid Managed Care companies and social service organizations  

o Eventually be able to handle some of these more administratively complicated clients  

• Follow up and maintain rapport with Service Coordinators to contact Agency clients and expedite payments, permissions and client communications  

• Communicate throughout the day via phone and text with Field Associates to make adjustments and additions to the daily schedule throughout the day  

• Make follow up calls after 4 PM from office or home – 1 or more days per week