Performance Manager - Recruiting & Training - Zales - New York and New Jersey Area

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You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

• Review and identify staffing needs within each store, including proper full-time/part-time mix, and makes recommendations for staff movement and adjustments to meet the needs of the business.  
• Coordinate and conduct recruiting blitz and direct recruiting throughout the assigned area. 
• Establish business relationships with local colleges to source talent through the College Recruiting Program, participating in on-campus interviews and information sessions. 
• Assist with the interview and hiring processes, using appropriate hiring guidelines, for qualified job candidates.
• Monitor staffing and labor budgets for the stores in the area operations managers designated area to confirm properly staffed, and customer sales and service metrics are achieved. 
• Validate accurate completion on new hire onboarding process.
• Communicate and train team members on performance expectations, performance goals, and standards expectations to all team members, making certain they understand the impact of their performance on company success.
• Visit stores in the regional area operations manager assigned area to identify successes and areas of opportunity.  Partner with regional area operations manager and store managers to address and correct the root cause of any recruiting or training issue and celebrate success. 
• Partner with Performance Manager – Administration/Visual to create and implement training plans for compliance, policies and procedures, and other administrative needs, creating operational efficiencies. 
• Identify training and development needs of store managers and team members in product knowledge, service standards, and sales techniques to achieve sales performance.
• Create and execute training and development plans within the assigned area.
• Utilize Net Promoter System performance and feedback within the area operations managers assigned area to identify training needs and promote positive experiences that exceed customer expectations.
• Provide behavior-based feedback to the regional area operations manager for performance reviews and recommendations for merit increases.
• Evaluate and provide feedback on team member productivity, overall performance, and efficiency to recommend promotions or other changes in status.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to write routine reports and correspondence. 

• Ability to communicate effectively in one-on-one conversations or before small groups of customers or team members.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret and provide a variety of instructions furnished in written, oral, diagram, or schedule form.

Salary Range: $70k - $90k - Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”

Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!