- Location
- Madison - Gallatin Pike, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Mid
- Experience
- 2+ years
- Industry
- Automotive
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Industrial
- Visa
- Not sponsored
- Source
- Workday
Overview
As a Customer Service Consultant, you'll greet customers, determine their needs, and provide guidance for collision repair services. You'll assist estimators by handling vehicle drop-offs, photographing vehicles, arranging transportation, preparing paperwork, and delivering vehicles to customers. The role requires strong customer service skills, ability to prioritize tasks in a fast-paced environment, and physical capability to perform job duties.
Description
Service Center
Madison - Gallatin PikeJOB SUMMARY
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.
BENEFITS OF JOINING CALIBER
- Benefits from day one: Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly and eligible for overtime
- Paid Vacation & Holidays – Can begin accruing day 1
- Career growth opportunities – we promote from within!
- A career for life: You’ll gain hands-on experience within a production shop.
REQUIREMENTS:
- 2+ years of customer facing experience; sales experience a plus
- Must have a valid driver’s license and be eligible for coverage under our company insurance policy
ABILITIES/SKILLS/KNOWLEDGE
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
- Passion for learning the collision industry
- Be able to understand instructions – written and verbal
- Can prioritize competing tasks and adapt easily to a fast-paced environment
- Must be able to provide personable, friendly “World Class” customer service to internal and external customers
Caliber is an Equal Opportunity Employer
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills
Benefits
Languages
About Caliber Holdings LLC
Caliber Collision is one of the nation's largest auto collision repair providers across 41 states, offering a full range of automotive services.
