Client Partner

Are you ready to join our digital revolution journey? 

 

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

 

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

 

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

The Role

Own a portfolio of small and mid-sized advertisers across South Africa, selling media solutions on behalf of our partner platforms. This is a new-business hunting role first and an account management role second. If you are energised by clear targets and an active client list, this is your seat.

What You Will Do

Revenue and growth

• Deliver your quarterly portfolio (BU) target, agreed with your Sales Manager. 100% achievement meets expectations.

• Track against year-to-date and annual targets, quarter on quarter.

• Grow your portfolio 20% year on year and retain 80% of your existing client base.

• Generate 10% of quarterly revenue from new business: clients not yet onboarded, or inactive for 6+ months.

• Reactivate 10 churned accounts every quarter (no spend for two full quarters or more) through proactive outreach and welcome-back incentives.

• Send at least 2 revenue-driving proposals per week (deck, one-pager or email with a clear idea plus KPIs or benchmarks).

Account management

• Hold at least 8 client or agency meetings per week (in person, virtual or by phone), each logged with a recap.

• Run at least 6 client workshops per quarter (2 per month) and stay in weekly contact with clients.

• Deliver at least 2 post-campaign reports per week, plus QBRs for key accounts.

• Support Ad Ops to drive delivery and help clients reach campaign KPIs: optimise, troubleshoot and recommend solutions.

• Spot and close upsells (IO top-ups, budget additions, extensions) and record them at project level in Salesforce.

Product and client knowledge

• Know each client's business, history, spend and campaign performance.

• Build deep working knowledge of our partner platforms, their products and updates, and educate clients through workshops.

Administration and Ad Ops

• Execute Ad Ops processes accurately and on time, in line with Aleph procedures: trafficking bookings, sending IOs for signature, creating ad accounts, loading or publishing funds and granting access.

• Reconcile client accounts, monitoring Go-Lives, slow-pacing IOs and expiring budgets.

• Maintain tool expertise, internal process proficiency and administrative hygiene.

Salesforce and sales hygiene

• Log everything in Salesforce: emails, calls, meetings, contacts, companies and upsells.

• Maintain a BANT-qualified pipeline with genuine week-on-week movement and accurate closing dates.

• Submit a bottoms-up weekly forecast within 20% of your agreed quarterly target.

• Send meeting recaps within 24–48 hours, respond internally and externally within 24 hours, and escalate any opportunity delayed beyond 72 hours.

• Keep client folders and collateral current on the shared drive (linked, never attached).

• Schedule prep and debrief time around meetings, with a written agenda in every invite.

• Prepare a handover document with a designated buddy for all approved leave.