HEALTH INFORMATION MANAGEMENT SUPERVISOR/CORRECTIONAL HEALTH

This opportunity will remain open until the needs of the services are met and is subject to closure without prior notice.
 
Los Angeles County is under a Department of Justice Consent Decree to improve conditions and mental health care in County jails, as well as supporting justice-involved populations post-release. We are looking for qualified and passionate individuals to help us in the mission of providing a range of services both in the jail and community. If you are looking for a new career that will directly benefit the justice-involved population of LA County, this may be the opportunity for you.
 
The Los Angeles County Department of Health Services (DHS) is seeking qualified candidates to fill emergency Health Information Management Supervisor vacancies related to the DOJ Consent Decree.
 
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
 
Those who successfully pass the assessment will be considered for permanent appointment to Health Information Management Supervisor.
 
ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation.  Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics – DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion.
 
For additional information regarding DHS please visit www.dhs.lacounty.gov.
 
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty.  In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.  
 
MISSION:
To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION:
Supervises and participates in the work of a group of technical staff engaged in coding and auditing patient medical records in a County medical facility.Provides oversight and supervision of Release of Information (ROI) team including training, performance management and workflow. Conduct staff meetings, ensure staff development as well as provide orientation and training.

Responsible for developing and providing training for all new staff as well as process improvement training for current staff.

Prepares and conducts performance reviews for staff with review by the department leadership.

Keeps Health Information leadership informed on staff performance and helps to identify training opportunities. Provides feedback and makes recommendations for commendations, performance reviews and progressive disciplinary actions.

Identifies and evaluates areas that may need improvement and works with leadership to develop and implement solutions that will streamline processes and improve workflows.

Serves as a liaison for all audits. Submits specific audits to the Compliance department to get approval. Input all audit requests into tracking system and prepares records. Works with tight deadlines while dealing directly with audit entities, both private and government, on billing and payment.

Administers all chart reviews by meeting patients and/or attorneys in person at a clinic site to review records with them.

Works closely with Legal, Compliance, Risk and Information Technology on Health Information Management (HIM) operations system and legal issues.

Responsible for dealing with escalating situations by communicating with attorneys, law enforcement, auditors, and insurance company representatives as well as a variety of other professionals. Diffusing situations by expediting their requests, answering questions and educating on processes.

Prepares biweekly reports to HIM Leaderships by utilizing the ROI module, works queues and reports in established systems. Creates reports within system that show incoming and outgoing volumes for all requestor types. Provides reports to management and monitors activity. Takes action as necessary by adjusting staff and managing workflow proactively avoiding instances of overtime.

Manages the daily workload by making sure work queues in established systems are maintained and completed in a timely manner.

Keeps up to date on HIPAA, STATE requirements and compliance rules to serve as a subject matter expert. Trains staff and keep them up to date.

Completes online incident reporting when breeches occur and submits for leadership review. Reviews breech details and develops solutions to prevent further breeches and makes recommendations for improvement to management.

Prevents possible breeches by maintaining quality assurance (QA) for the department. Follows protocol for QA for all ROI requests and hold employees accountable for high quality. Responsible for meeting quality goals monthly.

Responsible for supporting accuracy and timeliness of all chart analysis and re-analysis tasks and notification steps for the Physician Suspension cycle. Ensures email delivery of notifications, pre-suspension warnings, and final suspension selection to physicians, their clinical department, hospital leadership.  

Monitors and ensures daily tracking and follow-up by staff to obtain all pending reports required to complete coding and billing of cases for timely hospital reimbursement and facility quality of care reporting.

Ensures physician satisfaction regarding chart completion activities by making certain that prompt and appropriate guidance and assistance is provided by HIM subordinate staff. Functions as resource and support center for issues pertaining to electronic record entries, dictations, corrections, additions, and completion to obtain regulatory compliance.

Responsible for performing quality reviews of medical records to assess regulatory compliance with completeness of data and information, timeliness, accuracy, and authentication requirements.    

Follows through until correction and/or completion processes are completed.  Maintains necessary documentation to identify errors and substantiate correction.  

Monitors performance of transcription service including resolution of issues preventing the interface of documents into the electronic medical record.

Maintains liaison with the HIM-EHR team and leadership to review, correct, and improve record deficiency workflows and reports.

Provides orientation to incoming residents and house staff, and new attending physicians on record completion requirements.  

Works closely with the enterprise Master Patient Index (EMPI) team, and with Patient Registration/Admitting, and Patient Financial Services (PFS) to identify and help resolve issues arising from inaccurate patient data.  

Generates weekly and end of month reports to track productivity and statistically relevant data. Performs analysis upon the statistical data to engage process improvement and increase efficiency.

Maintains, updates, and validates statistical data for incomplete records, quality reviews, and for data submission to various State disease registries as needed.

Assists with the development of policies and procedures related to release of information, medical record data and documentation integrity and data management, including standards, usage, operations, documentation, training, interfaces, security, and integrity.

Participates in projects and meetings as required in order to address ROI, chart completion and data integrity issues.

Actively fosters staff development, including training and re-training as needed. Has regular one-on-one meetings with employees. Holds Unit meetings as necessary.

Maintains and coordinates adequate scheduling and staffing to support operational needs.

Performs other pertinent duties as assigned by HIM Leadership.
SELECTION REQUIREMENTS:
Option I:
Registered Health Information Technician (RHIT) certification by the American Health Information Management Association (AHIMA), and three (3) years of technical health information* experience, including medical records coding. One (1) year of the required experience must have been in a supervisory** or senior/lead*** capacity over other Health Information staff.

Option II:
Registered Health Information Administrator (RHIA) certification by the American Health Information Management Association (AHIMA), completion of a Bachelor’s degree in medical records administration accredited by the Commission on Accreditation for Health Informatics and Information Management Education and two (2) years of technical health information* experience, including medical records coding. One (1) year of the required experience must have been in a supervisory** capacity over other Health Information staff.

Option III: 

Certified Coding Specialist (CCS) certification issued by the American Health Information Management Association (AHIMA) and four (4) years of technical health information experience*, including medical records coding. One (1) of the required experience must have been in a supervisory** or senior/lead*** capacity over other Health Information Management staff. 

*Technical health information experience may include but is not limited to reviewing electronic medical record physician documentation, abstracting information from the medical record documentation, applying knowledge of regulatory requirements pertaining to medical record documentation, and applying knowledge of privacy laws to ensure facility compliance.


***For this examination, senior/lead experience is defined as assigning, coordinating, and reviewing the work, ensuring proper work methods are followed, and providing technical assistance and training.

You MUST meet the above requirements in order to be appointed to fill any vacancies related to this recruitment.

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

VACANCY INFORMATION:
The current vacancies are to be filled within Correctional Health.

OUR ASSESSMENT PROCESS: 
During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
 
ELIGIBILITY INFORMATION: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION.APPLICATION AND FILING INFORMATION: 
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
 
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add [email protected], as well as [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. 
 
You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
 
Plan to submit your online application in a timely manner, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
 
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. 
 
NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
 
Anti-Racism, Diversity, and Inclusion (ARDI): 
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States.  The Department of Health Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
 
DEPARTMENT CONTACT:
Jenny Rodriguez, Exam Analyst
[email protected]
 
ADA COORDINATOR PHONE: (323) 914-6365 
 
CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922