Key Account Manager

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

The Key Account Manager is responsible to manage assigned customer accounts (key accounts in Hong Kong – Wellcome, Mannings, Watsons and HKTVMall), develop and execute sales strategies, objectives and action plans to achieve distribution, display and sales objectives. Oversee the annual sales plan and develop specific activities for key accounts and distributors to maximize coverage, sales, merchandising and distribution objectives towards the achievement of the mutually agreed annual sales target.

In this role, you will:

Customer Development

• Manage assigned key accounts (Wellcome, Mannings, Watsons and HKTVMall) driving sustainable growth and business performance
• Ensure effective channel management by maintaining an appropriate balance of business, resources, revenue, and opportunities across sales channels to maximize growth while minimizing channel conflict
• Develop and maintain strong relationships with key customers and senior stakeholders. Serve as the main point of contact for strategic accounts
• Gain a deep understanding of customers’ business objectives, challenges, and growth plans to identify mutually beneficial business opportunities
• Lead the sales planning process by integrating channel strategies with Clorox brand strategies, including development of store activation plans, category strategies, customer priorities, and annual business plans
• Develop, negotiate, execute, and evaluate customer business plans to meet or exceed sales, profit, and market share objectives while providing input into retailer category strategies
• Monitor and maximize the return on trade spending budgets. Control the trade spending and maximize business opportunities to ensure
• Facilitate excellence in daily business execution by planning, communicating, anticipating, measuring results consistently and implementing corrective actions or learnings

Customer Planning and Management

• Establishes clear financial performance metrics leveraging customer P&L and can plan and manage to budget. Enables profitable growth across categories
• Responsible for trade funds management and associated tracking or reports to ensure the Trade Fund spending within budget. Evaluate the ROI of different campaigns
• Provides accurate and timely reports such as sales forecast, demand forecast, promotion analysis, customer sell in/sell out data and evaluate market insight to maximize the sales

Analytics and Category Expertise

• Collect and analyze market data from POS, Nielsen data and merchandising data to monitor the achievement of targets and recommend actions for improvement. Collect and analyze market intelligence to develop new insights and provide recommendations
• Analyze competitors’ activities and consumer preferences to identify growth opportunities and sales strategies.
• Set AMPS (assortment, merchandising, pricing, shelving) target according to brand and channel strategies and well executed at retail level

What we look for:

Requirements and Type of Experience:

• 5+ years’ experience within FMCG sales
• 5+ years’ experience in manage Hong Kong key accounts and E-commerce channel
• Preferable working experience in multi-national FMCG companies
• University degree required
• Written/verbal Cantonese + written/verbal English fluency + written/verbal Mandarin
• Competency in all Microsoft Office applications (Excel, PowerPoint, Word), Nielsen, POS data
• Technical sales skills including negotiations, Strategic selling, persuasive selling, sales call management, category management and category/product selling

Skills and Abilities:

• Strong customer knowledge
• Creative business builder – proven ability to identify and develop opportunities
• Customer business planning
• Strong communication skills
• Cross-functional knowledge and Influence
• Leadership and Influence
• Analytical and Decision Making
• Critical thinking and problem solving
• Planning and Organizing
• Adaption and Flexibility
• Financial acumen /Demonstrates GM
• Translates external signals/data into actionable choices
• Reimagines what could be and creates and environment to achieve bigger results.
• Anticipates opportunities for change and nimble at pushing status quo

Workplace type:

Hybrid: 3 Days On-site, 2 Days WFH

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

Benefits we offer to help you be well and thrive:

• Competitive compensation

• Generous 401(k) program in the US and similar programs in international

• Health benefits and programs that support both your physical and mental well-being

• Flexible work environment, depending on your role

• Meaningful opportunities to keep learning and growing

• Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.