Information Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Information Coordinator- JLL

What this job involves:

As an Information Coordinator at JLL, you'll be the welcoming face and vital information hub for our facility operations team. This role centers on creating positive first impressions while managing the essential flow of communication, correspondence, and information that keeps our workplace running smoothly. You'll coordinate everything from visitor management and call routing to mail distribution and administrative support, ensuring that every interaction reflects our commitment to excellence. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and you'll play a key role in that mission by connecting people with the resources and information they need. Working closely with our Facility Management team, you'll have opportunities to strengthen and advance your career while contributing to a culture where collaboration and operational excellence go hand in hand.

What your day-to-day will look like:

• Greet clients, guests, and employees with professionalism and warmth, creating positive first impressions and providing necessary information, direction, and assistance

• Answer incoming calls promptly using company protocol, direct calls to appropriate associates, and ensure all inquiries are handled efficiently

• Manage visitor and employee security badge processes, maintaining safety protocols and access control procedures

• Coordinate mail and courier services, including scheduling pick-ups and deliveries, confirming receipt with appropriate parties, and resolving delivery issues in a timely manner

• Support the Facility Manager and Facility Coordinator with clerical duties, document management, and administrative tasks

• Respond to basic client and general inquiries while escalating complex queries to the appropriate team members

• Maintain a clean, organized, and safe workspace while ensuring compliance with all JLL and client facility policies and procedures

Required qualifications:

• High school diploma or equivalent required

• 1+ years of proven work experience in facility or property administration within the commercial real estate industry

• Excellent customer service and relationship building skills with a welcoming, professional demeanor

• Strong organizational, interpersonal, and communication skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), mapping software, and database applications

• Working knowledge of audio visual equipment typically found in conference rooms

• Physical ability to lift files, open filing cabinets, and bend or stand as necessary throughout the workday

Preferred qualifications:

• Some college coursework in business, hospitality, property management, or related field

• Fluency in Spanish and English, both verbal and written

• Experience participating in facility improvement programs or professional development initiatives

• Familiarity with visitor management systems and security protocols

• Background supporting geographically dispersed or multi-site operations

Schedule: M-F 8AM-5PM

Location: Redwood CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

51,000.00 – 56,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Redwood City, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.