Workforce Business Analyst I

 

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it.

 

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

 

Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

 

Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you.

 

For more information about our company, visit CuranaHealth.com.

Summary

This position will oversee various functions, including all aspects of workforce development and optimization for all contact center lines of business and technologies. This will include tasks such as planning, creating, and communicating forecasts and schedules with goal of enabling a hassle-free continuous workflow project for our organization.

Essential Duties & Responsibilities

• Ensure service level targets are met; maintain the right headcount, and calculate call capacity
• Responsible for the maintenance and upkeep of scheduling software
• Undertake majority of call forecasting and agent scheduling for the contact center
• Monitor Contact Center telephony platforms
• Implementation, workflows, and manage new technologies
• Manage and delegate tasks to other lines of business, i.e., outbound projects, aiding delegation of outbound volumes for various projects
• Queue management for all contact center lines of business
• Other duties as assigned

Qualifications

• Applicants for the workforce analyst position require a High School Diploma to bachelors degree (depending on the choice of the recruiter) in Mathematics, Business Studies, Business Administration, or Human Resources, or equivalent, combined with 1-3 years of call center experience.
• Proficient with Microsoft Excel and Office
• Contact Center Telephony Software
• Able to troubleshoot various tech platforms as it pertains to the contact center telephony and other products
• Must possess analytical skills essentially for reviewing information, analyzing data, and making appropriate recommendations for improvement
• Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team
• Ability to handle pressure: They require the ability to work effectively in a fast-paced situation and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow.

 

 

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

 

*The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).

 

 

 

We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas.

 

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.