IT Infrastructure Analyst

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

KEY DUTIES AND RESPONSIBILITES:

• Serves as an intermediary between Network Engineering and internal clients to deliver infrastructure requirements
• Focuses on projects and initiatives that require Network involvement and works with Network Management to ensure cross-functional priorities are aligned
• Obtains requirements from IT and business clients for infrastructure related projects
• Manages project timelines, budgets and resource allocations  
• Monitors and drives deliverables from vendors

EDUCATION AND EXPERIENCE:

EDUCATION: Associates/2 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

CERTIFICATIONS / LICENSES: PMP Preferred

SPECIFIC KNOWLEDGE AND SKILLS:

• Manages relationships between Network and all internal and external customers 
• Works with Management to review prioritization of IT projects and determines areas of focus/prioritization
• Develops detailed technical road maps for major infrastructure initiatives 
• Maintains continuity of network operations by documenting and communicating actions, challenges, and opportunities as needed 
• Assists with scheduled periodic maintenance for operating system (OS) updates, software updates, configuration changes and maintenance renewals 
• Keeps abreast of upcoming infrastructure-driven initiatives such as hardware refreshes or software upgrades, and ensures that resources and funding are allocated accordingly 
• Helps manage ongoing network issues and ensures the right parties, both internal and external, are involved in issue resolution 
• Keeps abreast of technology, customer needs, and industry-related trends, and helps form a strategy to meet the changing needs of the Company’s client base 
• Assists in asset management; maintains inventory and warranty information, maintenance records, software and hardware registrations and documentation 
• Provides status updates to peers and Management 
• Assists Management with budget forecasting based on planned initiatives 
• Coordinates and aids with Network initiatives; interprets Network strategies into actionable project plans 
• Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs) 
• Completes other duties, including special projects, as assigned by Management 

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.