- Location
- Remote - North Carolina, United States of America · Wisconsin, United States · Remote - Alaska · Washington, DC · Arkansas, United States · Washington, United States · Arizona, United States · Virginia, United States · Vermont, United States · Utah, United States · Alabama, United States · Texas, United States · Tennessee, United States · South Dakota, United States · South Carolina, United States · Rhode Island, United States · Pennsylvania, United States · Oregon, United States · Oklahoma, United States · Ohio, United States · North Dakota, United States · New York, United States · New Mexico, United States · New Jersey, United States · New Hampshire, United States · Nevada, United States · Nebraska, United States · Montana, United States · Mississippi, United States · Minnesota, United States · Michigan, United States · Massachusetts, United States · Maryland, United States · Maine, United States · Louisiana, United States · Kansas, United States · Iowa, United States · Indiana, United States · Illinois, United States · Idaho, United States · Georgia, United States · Florida, United States · Connecticut, United States · Missouri, United States · Colorado, United States · Wyoming, United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
- Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
- Provide claim status to policyholders or providers with a positive and professional approach.
- Answer calls as required by company policy in a helpful, professional, timely manner.
- Place outgoing calls as needed to provide or obtain information.
- Document (written/on-line) all calls while in progress.
- Transfer calls to employees in other departments as required to meet customer needs.
- Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
- Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
- Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
