- Location
- Utrecht · Utrecht, Netherlands
- Department
- People & Office
- Source
- Greenhouse
Description
About SurePay
Founded in 2016, SurePay is the leading account verification platform, relied upon by 250+ banks and thousands of organizations, to prevent fraud, misdirected payments, and reputational damage. Headquartered in Utrecht, we are scaling our platform and our team across Europe and beyond.
About the role
We are a lean, agile People Team consisting of our CHRO, a People Operations Specialist, and a Recruiter. We are looking for a pragmatic, build-focused People Advisor to design, refine, and execute the HR foundation supporting our international growth. Reporting to the CHRO, you will receive hands-on mentoring while serving as a direct partner to line managers across our commercial, technical, and operational departments. This is an exceptional growth opportunity for an ambitious HR professional looking to own projects, scale processes, and make a visible impact on company culture. Responsibilities include:
- Strategic Advisory & Coaching: Act as a trusted partner to line managers, proactively coaching first-time and scaling managers through performance cycles, team dynamics and complex employee relations cases.
- Process Optimization & Scale: Identify operational bottlenecks in current HR workflows and build scalable, practical solutions.
- HR Project Ownership: Lead core initiatives to support our growth phase, including:
- Expanding tailored career frameworks across departments.
- Structuring scalable onboarding experiences for new hires.
- Aligning Compensation & Benefits (Total Rewards) as we expand internationally.
- Designing impactful Learning & Development (L&D) programs.
- Day-to-Day HR Operations: Manage employee relations, policy guidance, absence management, and wellbeing initiatives, ensuring compliance with Dutch labor regulations and a constant emphasis on our company culture.
About you
Building in a fast-scaling tech environment means building the interior of a train that has already left the station. We know where we want to go, even if the exact route evolves along the way. If you thrive in fast-paced environments, see opportunities where others see roadblocks, and want to help shape the foundation of a growing scale-up, this is your next step. To be successful we believe you need:
- ~2+ years of HR experience within a fast-growing SaaS or tech scale-up environment, handling HR administration, policies, and employee relations.
- Solid working knowledge of Dutch labor law, employment regulations, and C&B structures. Hands-on experience with HRIS platforms, including basic data extraction and metrics reporting.
- Pragmatic and solution-oriented. You prioritize practical, working solutions over overly complex theoretical HR models.
- High energy, proactive, and comfortable navigating ambiguity. You enjoy building from scratch and challenging the status quo.
- Approachable and empathetic, with the ability to build trust across diverse teams while maintaining strong professional boundaries and standing your ground when necessary.
What we offer
- Competitive salary + 8% personal benefits budget (use it on training, more time off, or your salary)
- 25 holidays
- Hybrid working setup
- MacBook Pro, iPhone, and all the tech you need
- Travel costs covered (NS Business Card)
- Pension plan
- A culture of ownership, innovation, and autonomy
- Friday drinks, offsites, and a quarterly company meetup
- A diverse team of 35+ nationalities, driven by impact
About SurePay
- Founded in 2016
- ± 130 employees
- ±30 nationalities
- Flat organisation and no hierarchy
SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is backed by two leading investors: Rabo Investments and Carlyle Europe Technology Partners. Both are highly experienced in scaling international B2B SaaS and FinTech companies. Their support reinforces SurePay’s mission to prevent payment fraud globally and accelerate our international growth.
SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.
- We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
- Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
- Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
- Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.
More information
More information?
[email protected]
