- Location
- Philippines > Taguig City : Five/Neo Building
- Type
- Full-time
- Department
- Healthcare
- Experience
- 2+ years
- Source
- Workday
Description
JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
As the Occupational Health Coordinator - Outbound, you will be responsible for retrieving results from clinics and handling inquiries regarding Occupational Health test services, including but not limited to physicals, vaccine administration records, PPD test results, titer results, vision tests, and audiograms, in a timely and accurate manner.
What You’ll Do
- Doing follow up calls for Confirmation and Corrections on results to the clinic.
- Relaying messages to the clinics and requesting to fax results and/or missing information to eScreen.
- Enters data into computer following each action taken, and enters necessary codes to represent the action.
- Makes necessary corrections to information entered to ensure problem resolution.
- Requests documentation from clinics and/or clients as required to complete testing process.
- Retrieve medical records needed from the clinic.
- Maintain privacy and security standards of the donor and client.
Requirements
Basic Qualifications
- Completed at least 2 years in College or with an Associate or Bachelor’s Degree.
- Strong English communication and customer support skills.
Preferred Qualifications
- Customer service/BPO experience is a plus.
- Detail-oriented.
- Strong verbal and written communication skills.
- Must be flexible to work on a night shift (between 8 PM to 9 AM Philippine Standard Time).
- Must be amenable to work overtime or during rest days when business requests additional paid hours.
- Must have oral and written communication skills.
Competencies
- Communication
- Analytical
- Arranger
- Empathy
- Consistency
Knowledge
- Familiarity with processes and protocols for each medical service and any related components.
- Ability to relay important information to clinics and navigate results lookup and other available tools.
- Understanding of requirements for medical paperwork.
- Proficiency in Microsoft Office (Word, Excel) and Concord Fax Printer.
- Foundation Training Upskilling.
Location
This position is based in Five Neo Building, Taguig City, Philippines.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Skills
ExcelCustomer Service
