- Location
- New York, NY, US
- Department
- Management
- Seniority
- Manager
Description
About AteraAtera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. You won’t just be managing projects; you will be driving the future of enterprise AI delivery. You will own the end-to-end delivery of enterprise engagements, taking full accountability for execution from kickoff through UAT, hyper care, and successful production rollout. As the single owner of the plan and the customer relationship, you will lead a dedicated delivery pod, manage critical operational gates, and serve as the main line of defense and strategic boundary for customer escalations.What You’ll DoPod Leadership & Customer Ownership: Run the delivery pod as the single owner of the project plan and the customer relationship, driving alignment and execution across all workstreams.Delivery & Governance: Lead complex enterprise AI deployments, managing project governance, RAID logs, change requests, UAT readiness, and hypercare.Preconditions & Gates Management: Take full ownership of establishing and validating preconditions and delivery gates directly with the customer to ensure smooth project progression.Escalation Management: Serve as the primary boundary for demanding day-to-day customer interactions, independently resolving issues and strategically deciding when and how to trigger executive-level escalations.Client Success & Coordination: Partner with enterprise stakeholders, AI engineers, solution architects, and product teams to translate business requirements into scalable, high-performing workflow plans.
