Customer Operations Associate

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Your next incredible opportunity is just a few clicks away! 

Here's what we have to offer: 

• Competitive pay. 

• Paid vacation, holidays, and sick time

• Comprehensive benefits package, including pension, medical, dental, and vision care – available from day one. 

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. 

• Encouraging and collaborative team environment. 

• Dedication to safety through our Zero Harm policy. 

• JCI Employee discount programs (The Loop by Perk Spot). 

• This is a primarily in-office position.

Check us Out: A Day in Life at JCI! 

What you will do 

The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas of the business.  

How you will do it 

• Works with project owners to update project cost schedules as required monthly.  

• Assist installation team with project cost and revenue tracking to reach revenue goals.  

• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions.  Performs cost transfers as necessary. 

• Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate. 

• Prepare and submit monthly billings to Customers.  Completes any additional documentation required for billing, i.e., special pay applications, lien waiver, certified payroll, etc.  

• Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes.  Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.  

• Processes invoice credits and rebills, as necessary.  Maintains billing and collection notes within appropriate systems. 

• Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.   

• Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary. 

• Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers. 

• Provide additional operations administration support, as required. 

Required 

• High School diploma or equivalent 

• One to two years of related work experience, preferably within a service / sale, or technical work environment. 

• Experience with AP/AR required 

• Must have strong interpersonal skills to effectively communicate with both internal and external clients. 

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. 

• Ability to prioritize work activities based upon financial impact to desired business goals. 

• Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage. 

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. 

Preferred 

• Associate degree preferred. 

• Experience and/or basic project accounting or costing principals is desired. 

• Experience and knowledge in the Construction Industry.

HIRING HOURLY RANGE: $28.00-$38.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your  background warrants consideration beyond the stated range, we encourage you to apply. To 
support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the 
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.