- Location
- Durham Gate Office, County Durham
- Type
- Full-time
- Department
- Operations
Description
Distribution Coordinator
Department: Customer Service and Distribution
Employment Type: Permanent - Full Time
Location: Durham Gate Office, County Durham
Description
About Breedon Group:
Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Position Overview:
The primary responsibiltity of the Distribution Coordinator is to provide customers with the highest standards of customer service ensuring that we effectively plan and meet customer promises by delivering in full and on time, whilst optimising EBIT.
Key Responsibilities
- Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development
- Capture and place customer orders in line with quotations ensuring that information is accurately captured within Breedon’s systems and in adherence with defined processes
- Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this
- Plan driver rest times and proactively manage and enable adherence to H&S policy
- Contact all customers on the day prior to delivery to confirm orders and delivery schedule
- Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery
- Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume
- Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate
- Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency
- Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.
Skills, Knowledge & Expertise
You’ll enjoy;
- managing competing priorities and a dynamic work environment
- overcoming operations and logistics challenges to delight customers
- maintaining focus on outcomes in a constantly changing environment
You'll be;
- a highly effective communicator and facilitator, able to collaborate across teams and levels
- a self-starter who is commercially focused and responds appropriately on your own to improve outcomes and process’s and assumes responsibility for your own performance
- proficient in MS Office (Word, Excel and Powerpoint) Word and experience with CRM software
You'll have strong;
- organisational and multitasking skills
- analytical skills with the ability to generate insights from data
- verbal and written communication
- attention to detail and a right first time attitude
- effective conflict resolution and is adaptable and resilient.
Job Benefits
- A tailored, competitive salary
- Company Pension Scheme
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme participation
- Company Life Assurance Scheme
- Access to our Employee Assistance Programme for health and wellbeing support
- Discounts on a wide range of products through our employee benefits platform
- Broad learning opportunities and career progression pathways.
Diversity Statement:
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.
Skills
ExcelComplianceCustomer Service
